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Job Description
WHAT IS THE OPPORTUNITY?
The Active Directory Production Services team is a diverse team undertaking multiple complex enterprise-wide initiatives. In this role you will be responsible in troubleshooting and assisting applications and other infrastructure teams with day to day support of the Active Directory authentication issues. You will also implement/refresh/maintain the AD infrastructure for the Technology Currency program including risk compliance/vulnerabilities/maintenance tasks and audit inquiries.
WHAT WILL YOU DO?
- Primary responsibilities will be to manage the Active Directory production environment (incident/change management) and address monitoring alerts in accordance to SLA
- Provide daily 2nd Level Support for AD Authentication issues to various RBC Enterprise Applications
- Identify/manage/remediate vulnerabilities and technology security standard issues for risk compliance of a crown jewel
- Address/reply to all business correspondences by next business day
- Identify areas for maximizing resource use, documenting new findings and updating remediation processes
- 7/24 pager escalation support for emergency incidents as well as implement planned infrastructure changes
- Shift Work: a combination of day and evening shifts on rotating basis
- Overtime as required
WHAT DO YOU NEED TO SUCCEED?
Must have:
- Experience with Active Directory infrastructure and/or administration in a multi-domain/forest environment
- Degree/diploma in Computer Science or equivalent training/certification
- Demonstrated strong written and oral communication skills along with strong organizational skills. Ability to determine the information and communication needs of the stakeholders and projects to meet production timelines
- Windows Server operating system support experience (2016/2019/2022)
Nice-to-have:
- Strategic thinker with excellent interpersonal skills to work across functions and businesses
- PowerShell scripting experience
- Understanding of disaster recovery and backup tools
- Knowledge of Group Policies, DNS, IP/DHCP/subnetting, FSMO roles, Certificates and AD specific utilities
- Experience with change and incident management (Service Now) in a fast-paced production support environment
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- Ability to make a difference and lasting impact across the enterprise
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
#LI-Hybrid
#TechPJ
Job Skills
Active Directory (AD), Active Directory (AD), Adaptability, Analytical Thinking, Communication, Computer Science, Customer Service, Decision Making, Detail-Oriented, Group Policy Objects (GPO), Group Problem Solving, Hands on Work, Hardware Infrastructure, Information Technology Trends, Internet Protocol (IP), IT Incident Management, Kerberos, LAN Administration, LDAP Authentication, Microsoft Windows Server, Operational Delivery, Operations Support, Server Hardware, Single Sign-On (SSO), Systems Software {+ 2 more}Additional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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