Service Advisor

Coast Tire & Auto Service Ltd. has an opening in Moncton, NB for a Tire & Service Advisor. If you are a self-starter with experience in automotive and sales, we want to talk to you. Coast Tire is a leader in the tire industry and automotive aftermarket with locations throughout NB, NS and PEI. The successful candidate must be capable of working in a fast paced environment and previous experience is considered to be an asset. This is a full-time position.

Qualifications include:

· High School Diploma or experience in the field.

· Previous sales experience in a retail environment; Tire & Automotive preferred.

· Must be adaptable and possess excellent oral and communication skills.

· Must have a positive attitude and an ability to utilize multiple computer programs in an organized manner.

· Ability to prioritize multiple objectives; must be detail oriented.

· Ability to work independently and with others; a strong team player with high energy.

· Ability to provide information and recommendations to customers; based on manufacturer’s specs and technician recommendations.

· Ability to complete and file all necessary paperwork.

· Bilingualism is preferred and considered an asset, but it is not required.

Main Job Duties include:

· Communicate with customers and employees in a courteous and professional manner. (On telephone or in person)

· Prepare customer work order. Be sure to collect and input all required customer information. Assign to technician.

· Follow through with customers (beginning to end). This includes proper greeting, determining their needs, and ensuring all services are performed as per industry standard; complete customer invoice and book next service.

· Ensure that any issues found on the initial inspection sheet are explained to the customer.

· Ensure customer is always made aware of promotions and recommendations.

· Communicate accordingly with Fleet Accounts and ensure customer satisfaction

· Promote all services that Coast Tire can provide to the customer.

· Ensure that the Quality Inspection Checklist has been completed by both the technician and yourself and attach it to the work order.

· Ensure all wheel torque information has been recorded properly.

· Ensure all paperwork is filled in properly and on a timely manner. This includes Adjustment Forms, National Account Forms, etc.

· Ensure products and services are being charged out accordingly and that all recommendations have been reviewed with the customer. Maximize the opportunity with every customer.

· Follow all Coast Tire policies & procedures with regards to Operations, Sales and Health & Safety.

· Assist Manager by performing other requested tasks.

· Perform any required training.

If you are interested in working with a leader in the tire industry, please send us a copy of your resume. We offer a full and competitive compensation package

Job Types: Permanent, Full-time

Salary: $36,000.00-$40,000.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Service Advisor: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: In person