Service Appointment Coordinator

Location: London, ON

Department: Service

Employment type: Full-Time

Role introduction:

An opportunity exists for an experienced Service Appointment Coordinator at London’s Airport Kia. As an ideal candidate you are approachable, authentic and energetic. You are motivated by strong performance. You take pride in your multi-tasking capability and are detail-oriented. You are eager to learn and capable of engaging customers and colleagues alike. Active listening skills and drive for professional development are assets. If this sounds like you, you could be our next Service Advisor!

Duties and responsibilities:

• Responsible for greeting and handling customer inquiries over the phone, by email and in person.

• Scheduling appointments, coordinating with your team to create the most efficient schedule.

• Following up with clients before their scheduled appointment to remind them.

• Doing follow up with customers who have recently visited to ensure they received the highest quality

• Must be committed to delivering excellent service and value to the customer.

Required skills and behaviors:

• Excellent communication skills by phone, by email and in person.

• Capable experience with active listening, accommodating needs and showing empathy.

• Strong presentation skills and ability to communicate concepts and ideas.

• Ability to work in a fluid, dynamic team environment where tasks change daily and priorities are oftentimes directed by our customer.

• High level of accuracy while working under specific deadlines.

• Good attitude.

• Professional manner.

• Strong work ethic.

• Proven organizational and multitasking skills.

• Experience with data entry.

• Good analytical skills.

We appreciate your interest, however only those being considered for an interview will be contacted please do not drop your resume off in person.

***London's Airport Hyundai is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Salary: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Education:

• Secondary School (required)

Licence/Certification:

• Class G Licence (required)

Work Location: In person