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SalaryDo you like working with various customers in an ever-changing landscape and keeping up with new technologies as they emerge? Thrive on keeping the lights on and getting the customer back up and working? We are looking for someone with a wide range of IT experience who can work on issues logically and methodically and find the correct solutions for our clients. Join us, collaborate with our Senior Escalations team, and embark on a journey to elevate your skills and propel your career in the exciting realm of IT support!
As an experienced Service Desk Administrator, you will play a crucial role in handling escalations, addressing complex networking issues, and providing advanced technical support. You will primarily focus on resolving IT issues using ticket management processes while contributing to training and documentation initiatives. Your role will drive value by delivering exceptional customer service, promoting knowledge sharing, and maintaining a commitment to continuous improvement.
You will have extensive working experience with:
Microsoft 365: Administration, setup, and configuration of the Microsoft 365 platform.
Windows Server: Support, configure, and upgrade various versions of Windows Server OS.
Windows Desktop: Support and maintain currently supported versions of Windows Desktop OS, including client software.
Networking: Troubleshoot various brands of networking equipment and set up new equipment for clients.
IT troubleshooting: Generic requests and tickets that come into the helpdesk.
Creation of support documentation: Following standard documentation processes for creating new documentation and standard operating procedures.
Why work for Professional Computer Services?
PCS is a successful local business because it focuses on a personalized customer approach. As an employee of PCS, you will meet your clients on-site and become their partner. This is a great workplace if you enjoy customer interaction and a collaborative team culture. At PCS, they like to have fun too! Team events include lawn bowling and frisbee golf!
Interested? Contact us today to discuss!
Job Type: Full-time
Salary: $70,000.00-$85,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
