Service Desk Assistant (Part-Time)

The Royal Conservatory (RCM) is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, and teacher certification. It is also a leader in the development of early childhood education programs and arts-based social programs, and presents a diverse range of concerts featuring the finest Canadian and international artists in its magnificent performance space, Koerner Hall. Please visit www.rcmusic.com for more information.

What is the Opportunity?

The Service Desk Assistant is the first point of in-person contact at our facility, providing assistance to students, faculty, staff and visitors, primarily regarding room access. This position works independently and also in collaboration with internal departments, to effectively manage customer expectations and deliver a superior level of customer service and professionalism.

Main Duties & Responsibilities

• Provide excellent front-line customer service and assistance to students, faculty, and the public
• Assign and control access to practicing and teaching spaces
• Handle inbound phone calls and emails
• Work with building services staff, provide accurate details for room and equipment set-ups
• Coordinate inventory and demand for room keys and equipment
• Input bookings into the online schedule, process any assigned administrative tasks
• Sale of practice cards including cash handling, POS debits and nightly reconciliation
• Provide mailroom relief when required, coordinate mail, couriers, and office supply requests

What We're Looking For

• A minimum of 1 year of experience in a customer service role, preferably in a fast-paced environment
• High attention to detail, a strong sense of personal initiative, and an ability to work with minimal supervision
• Excellent interpersonal and communication skills
• Familiarity with cash-handling and POS terminals
• Working knowledge of Microsoft Office Suite
• Ability to work in a high-pressure atmosphere and respond to customer demands while remaining focused.
  

Additional Information

• Scheduling flexibility for shifts: currently scheduled between 8:00 a.m. - 10:00 p.m
• Availability to work evenings, weekends and statutory holidays

How to Apply

Interested candidates are asked to submit a cover letter and current résumé online (please upload a single file combining both documents) at www.rcmusic.com/about-us/careers-royal-conservatory. Applications will be accepted until a suitable candidate has been identified.

The RCM is committed to fostering an inclusive, equitable and accessible workplace. In accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and the RCM’s Anti-Racism, Access and Equity Policy, accommodation will be provided at any stage of in the recruitment and selection process. Applicants are asked to make their accommodation needs known when they have been contacted for an interview.

The RCM thanks all applicants for their interest in this position; however, only those selected for an interview will be contacted.