Junior It Help Desk

JUNIOR IT HELP DESK - IN OFFICE ONLY, THIS IS NOT A REMOTE ROLE

_ MUST HAVE A VALID G LICENSE _

At Powerline Plus Ltd., we focus on three main operations, Electrical, Civil Construction and Engineering & Design. Powerline Plus Ltd. provides quality solutions to public utilities, municipalities and developers.

SKILLS & QUALIFICATIONS

The successful candidate will possess the following qualifications:

• Associate's degree/certifications are preferred or its equivalent relative to the field
• Windows OS knowledge (Windows 10/11)
• Microsoft Office 365 Suite (SharePoint, OneDrive,etc.)
• Strong computer skills with proficiency in use of Microsoft Office Outlook, Excel, PowerPoint, Word
• Familiar with Windows, Android and Apple Devices.
• PBX Phone System Configuration
• Able to troubleshoot VPNs
• Support mobile users for network access, email support, and troubleshooting
• Able to use SCCM to deploy images to clients' desktops and laptops
• Active Directory knowledge - Create user accounts, Groups and manage GPOs
• Desktop and Laptop hardware knowledge
• Printer hardware knowledge
• Inventory and Asset Management
• Able to use remote tools
• Experience as a Help Desk/Help Desk, IT Support, Support Analyst, Service Desk, or similar Customer Service Agent roles is a plus.

DUTIES & RESPONSIBILITIES

IT role includes but not limited to, following duties

• Educate end- users on highly technical content regardless of level of experience.
• Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
• Setup, Document, Maintain, Analyze, troubleshoot, and Repair printers, computers, software, hardware and computer peripherals
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
• Determines and recommends which products or services best fit the customers' needs
• Requires at least 1 year of experience in the field or in a related area
• Expert with a variety of the field's concepts, practices, and procedures
• Be able to do hands and eyes on Infrastructure and servers as needed.

Powerline reserves the right to add or subtract job roles/responsibilities as company needs may change.

CORE COMPETENCIES

• Professional
• Organized
• Punctual
• Detail Oriented
• Team Player
• Ability to prioritize and meet deadlines

Powerline Plus welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We sincerely appreciate all responses and thank you in advance for applying. Only candidates being considered for an interview will

Job Type: Full-time

Salary: From $50,000.00 per year

Benefits:

• Extended health care
• Life insurance
• On-site parking
• RRSP match

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Work Location: In person