Service Manager

Why this role could be right for you:

• Competitive hourly wage ranging from $28.00 - $35 PLUS eligibility to a year-end bonus. Wage negotiable based on experience.
• Comprehensive benefits package including dental, vision, pharmaceutical, life insurance and disability insurance.
• Additional perks including employee discounts and a casual dress code.
• Consistent work schedule Monday to Friday.
• A collaborative team environment that is innovative, adaptable, and approachable.
• To feel valued for your hard work.

What the role entails:

• Managing and coordinating the daily operations of the Service Department, including scheduling maintenance and repair of equipment, workload distribution, and resource allocation.
• Hiring, training and supervising a team of Agricultural Service Technicians.
• Preparing quotes and organizing work orders by time and priority to ensure efficiency.
• Scheduling and overseeing all warranty policies to ensure maximum warranty cost recovery.
• Revising and implementing new procedures to optimize efficiency and customer satisfaction.
• Developing and maintaining effective and positive relationships with customers.
• Ensuring a safe work environment by enforcing safety policies and participating in safety programs.
• Ensuring effective communication across departments;
• Assisting Agricultural Service Technicians in the shop as required.
• Other duties as assigned.

What it takes to do the role:

• Minimum two years’ experience working in an agriculture dealership environment, similar agricultural role, and/or equivalent trade certification or post-secondary education in mechanical field or business administration.
• Previous management experience including mentoring and training staff.
• Previous experience and proficiency using Microsoft Office including Outlook, Excel, and Word.
• Previous exposure to dealer specific management software and knowledge of parts distribution and management, considered an asset.

What you bring to the team:

Your personal attributes are as important to us as your qualifications. We are seeking someone who has:

• The ability to enforce compliance with safety policies and regulations.
• Skills in examining and improving operations and procedures for efficiency.
• Exceptional communication, interpersonal and customer service skills.
• High attention to detail and demonstrated organizational skills.
• Demonstrated ability to manage priorities, deadlines, and workday to accomplish tasks efficiently.

About Us:

Midwestern Equipment Limited, located outside of Listowel, ON, is a full line Kubota dealer offering farm and construction equipment, parts, and excellent customer service. The company’s core values consist of offering a stress-free finance department, large selection of equipment, and wide range of equipment and repair services.

Midwestern Equipment is currently seeking a full-time Service Manager to contribute to the company’s core values and the overall customer experience. Reporting to the President at the Listowel office location, the position will be primarily responsible for day-to-day operations of the Service Department to ensure efficient maintenance and repair of equipment.

If you are interested in this exciting opportunity, please submit your resume in confidence to:

Ward & Uptigrove HR Solutions

Attention: Hanne Nauwelaerts, CHRP

P.O. Box 127

Listowel, ON N4W 3H2

E-mail: HRresults@w-u.on.ca

No phone calls please. We thank all applicants for their interest; however only those candidates selected for an interview will be contacted. We are dedicated to maintaining a respectful, fair and equitable work environment, and welcome submissions from all qualified applicants. If accommodation is required during the selection or interview process it will be available upon request. This job posting is available in an accessible format upon request.

Job Types: Full-time, Permanent

Salary: $28.00-$35.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Store discount
• Vision care

Supplemental pay types:

• Bonus pay

Experience:

• Management: 1 year (preferred)

Work Location: In person

Application deadline: 2024-03-22