Administrative Assistant/Receptionist

Job Title: Administrative Assistant

Location: Salmon Arm

Job Description:

We are seeking a proactive and detail-oriented Administrative Assistant to join our team. The ideal candidate will provide crucial support to ensure smooth office operations and assist in various administrative tasks.

Responsibilities:

• Scheduling and Coordination:

Administrative assistants in HVAC and plumbing businesses play a pivotal role in facilitating communication, organization, and customer satisfaction. Their efficient support enables the technical team to focus on delivering high-quality services to clients.

• Manage the scheduling of appointments for HVAC and plumbing technicians, ensuring efficient allocation of resources.
• Coordinate with clients to schedule service calls, installations, and maintenance visits, considering urgency and availability.
• Customer Service:
• Serve as a primary point of contact for clients, addressing inquiries, scheduling requests, and service-related issues in a professional and courteous manner.
• Communicate with customers to confirm appointments, provide updates on technician arrival times, and follow up on completed services for feedback.
• Documentation and Record-Keeping:
• Maintain accurate records of service calls, work orders, and customer information using electronic databases
• Assist in preparing quotes, invoices, and service contracts, ensuring all documentation is completed accurately and promptly.
• Billing and Accounting Support:
• Assist with billing processes, including verifying service charges, preparing invoices, and processing payments.
• Work closely with the accounting department to reconcile accounts, track expenses, and manage accounts receivable/payable as needed.
• Administrative Support:
• Provide general administrative support to the technical team and management, such as typing correspondence, preparing reports, and organizing meetings.
• Assist in maintaining a clean and organized office environment, including managing office supplies and equipment.
• Technical Support:
• Serve as a liaison between customers and technical staff, relaying information accurately and efficiently.
• Provide basic technical assistance over the phone or email to troubleshoot minor issues or answer customer inquiries.
• Compliance and Documentation:
• Ensure compliance with industry regulations and company policies regarding safety, licensing, and environmental standards.
• Assist in maintaining documentation related to licensing, certifications, and permits required for HVAC and plumbing services.

Qualifications:

• Previous experience in an administrative role or similar position.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Excellent organizational and time management skills.
• Strong communication skills, both written and verbal.
• Attention to detail and ability to multitask effectively.
• Proactive problem-solving abilities and a positive attitude.
• Ability to work independently and collaboratively in a team environment.

How to Apply:

Please send your resume and cover letter to hr@ecoflowbc.ca. In your cover letter, please explain why you are a good fit for this position and how your previous experience aligns with the responsibilities outlined above.`

Job Types: Full-time, Part-time

Salary: $33,500.00-$54,657.61 per year

Expected hours: 24 – 40 per week

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Front desk: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Work Location: Hybrid remote in Enderby, BC V0E 1V3

Application deadline: 2024-04-15