Service Team Supervisor

Empowering careers at ARJO

What moves you? Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day!

Arjo welcomes people from all backgrounds and walks of life. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. We believe our people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging.

Position: Service Team Supervisor
Location: Moncton, NB
Job type: Full time/Permanent

The impact you will have

As the Service Team Supervisor, you will operate from a service center, managing and supporting the delivery, pickup, and cleaning of medical rental equipment for hospitals and long-term care facilities in the greater Moncton area. Your duties include assigning daily tasks, monitoring service center metrics, and reporting them to the Regional Service Manager. Additionally, you will oversee compliance activities such as self-inspections, infection control, and quality control/preventive maintenance inspections (QC/PMI).

As the Service Team Supervisor you will be responsible for:

• Monitors delivery, setup, pick-up, and servicing of rental products to ensure efficiency.
• Manages work assignments and processes to optimize product, manpower, vehicle, and equipment usage for superior customer service.
• Oversees critical care medical equipment placements and may conduct technical in-service sessions for medical staff, including assisting in patient transfers.
• Serves as the primary contact for IT-related inquiries and collaborates with the IT department to address service center issues.
• Maintains inventory of products and provides in-service training as necessary on products and new procedures.
• Ensures compliance with Corporate/Provincial/Federal regulations for vehicles and the service center.
• Available for after-hours "on call" duty to ensure continuous coverage meeting customer demands.
• Assists in training new employees and onboarding processes.
• Contributes to investigating and correcting audit deficiencies.

The skills you will need

• Requires 3 years of experience with supervisory/lead responsibilities.
• High school diploma or equivalent is mandatory; technical or undergraduate degree is preferred.
• Proficient in supervising employees, managing change, and handling multiple priorities effectively.
• Capable of maintaining positive relationships with employees and business contacts, demonstrating a service-oriented attitude.
• Skilled in recommending/selling products and services based on client needs, with computer literacy in Microsoft Windows, Office applications, and information technology concepts.

What we will offer in return

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our commitment to open communication, ethical behavior and safety, and growth and development of our employees. All of these programs help to promote our highly engaged and vibrant workplace - our most recent employee engagement survey score was 8.2/10! In addition, you will be eligible for:

• A positive employee experience is centered on trust, pride, and teamwork, which is reflected in our recent Great Place to Work® certification.
• Full Benefit Coverage – medical, dental, vision, life insurance
• Registered Pension Plan (RPP) - 4.5% company contribution plus a 20% match of voluntary employee contributions
• Education Assistance Program
• December 24 and your birthday as extra paid days off
• Statutory Holiday Substitution Program
• Volunteer Time Off Program – paid time off to volunteer
• Participation in social and wellness events
• Base pay and variable compensation. Vary based on the nature of the job
• Paid Training and Development -We support the development and growth of our employees through constant training opportunities.

Why diversity matters to us

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment – not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Great discoveries happen when people from a diverse set of backgrounds come together. The people at our company support one another. At Arjo Canada Inc. we are committed to implementing, maintaining and enhancing accessibility with respect to employment and the use of all Arjo goods, services, programs and facilities in a timely manner for all persons with disabilities in a manner that:

• Respects their dignity and independence;
• Ensures reasonable efforts are made to provide an opportunity equal to that given to others; and
• Provides opportunities for persons with disabilities to benefit from the same services, in the same place, and in a similar way to others, to the greatest extent possible
• Providing an environment where we empower and work as one team

Achievements & Partnerships

• Arjo Canada is proud to be an Employer Partner with the Canadian Centre for Diversity and Inclusion (CCDI), which provides us with a number of benefits that will support us on our diversity and inclusion journey.
• Arjo Canada has been certified as a Great Place to Work® after a thorough, independent analysis conducted by Great Place to Work Institute® Canada. This certification is based on direct feedback from our employees, provided as part of an extensive and anonymous survey about their workplace experience.
• Arjo Canada has been recognized as one of the Best Workplaces™ in Health Care 2023 from Great Place to Work®.
• Arjo Canada has been recognized as one of the Best Workplaces™ Managed by Women 2023 from Great Place to Work®.
• Arjo Canada has been selected for The Career Directory as 2023 Canada's Best Employers for Recent Graduates, a guide to entry-level recruitment for recent college and university graduates.

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6000 people worldwide and 60 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges.

For more information about Arjo visit www.arjo.com

Job Types: Full-time, Permanent

Salary: $25.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Overtime pay

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person