Service Technician

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

ABB's Measurement & Analytics division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB's team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. Real Tech, recently acquired by ABB, is a market leader in real-time water quality monitoring and testing with more than 10,000 installed solutions in municipal water and wastewater, and other industries around the world. The position is acting in the Service department of Real Tech that has been recently acquired by ABB, and is based in Whitby, Ontario. The Service Technician executes service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines, and delivers quality customer service to satisfy customers.

Your responsibilities

• Provide exceptional and professional service to our global client base, primarily by email and telephone, to ensure proper functioning of quality control equipment.
• Displays clear understanding of sense of urgency and care in their own area of responsibility.
• Work with a wide variety of electronic and microcomputer devices used to measure flow, temperature, and chemical composition of water.
• Use electrical and electronic testing devices to inspect and test instrument and system operation and diagnose potential faults.
• Collaborate with team to solve complex problems.
• Maintain accurate and thorough records of customer interactions, claims, and resolutions for reporting and analysis purposes in company CRM.
• Communicate effectively, breaking down complex details into easy step-by-step instructions for correcting technological issues.
• Provide client–centered training sessions for new hardware or software products, as needed.
• Ability to work independently, efficiently, and effectively.
• Exceed customer expectations by understanding and anticipating current and potential needs.
• Occasional on-site visits may be required at client sites.

Your background

• 2 or more years of experience in Electronics/Electromechanical technician/technology.
• Proven ability to read circuit diagrams and mechanical drawings.
• Knowledge of fluid dynamics.
• Strong problem-solving skills.
• Advanced level ability to interact and communicate (written and verbal) information to varying levels within the organization.
• Advanced level of ability to use Microsoft Office products.
• Exceptional attention to detail.
• Be an adaptable team player.
• Ability to travel in Canada and out of the country.

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada’s top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada’s Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and/or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.