Shelter Worker Overnight

Job Summary: Work with Participants of the shelter to provide a safe, secure, and clean environment, offering support directly or by arranging for assistance with partner agencies, under the direction of the Shelter Supervisor. Provide diversion services to all in need who call or email for support. Provide administrative support and regular reporting as required.

Accountability: Able to affirm to the vision, mission and beliefs of The Lighthouse by demonstrating commitment to our organization's values of trust, compassion, leadership, safety and faith with sensitivity to the issues related to poverty, homelessness, mental illness, addictions and developmental disabilities with a commitment to a discrimination-free environment.

Responsibilities:

Participant Relational Management

• Help to build positive relationships that are healthy and supportive.
• De-escalate Participants and help them work through the issues that are causing problems including conflict resolution between Participants.
• Focus on Participants' needs with a non-judgmental attitude.
• Promptly address any behaviors that could lead to harm to themselves or others, or any behavior that goes directly against the agreed upon program expectations, using a person-centered, trauma informed approach.
• Record and report any and all issues related to behavior including what was done to support the participant and any follow up that is required.
• Answer phones and emails and provide diversion to all those in need.
• Assists with meal service and clean up as required.

Safety

• Ensure all outside doors and windows are locked and secure upon arriving on shift and for the duration of the shift.
• Always wear a panic button during the entire shift and return before leaving.
• Do frequent circle checks of the inside and outside of the building being sure to check under stairs and in common areas.
• Ensure the cameras are all in working order and continue to use them throughout the shift to monitor for any issues.
• Record and report any safety concerns promptly.
• Call management on duty if a serious occurrence occurs.
• Meetings with Participants should be done in the office or common room or with two staff.

Cleaning and Maintenance

• Clean all common areas each shift and as needed.
• Clean and sanitize all high touch surfaces each shift and as needed.
• Clean staff and public bathrooms each shift and as needed.
• Clean office and common room each shift and as needed.
• Clean the laundry room each shift and as needed.
• Clean storage as needed.
• Ensure donations are put in the appropriate spaces as required.
• Put out garbage, recycling, and green waste as required.
• Record and report any maintenance issues promptly.

Community Resources and Supports

• Assist Participants to connect to appropriate community resources (emergency services, mental health and other crisis supports, etc.).
• Assist in ensuring the Participants are following the steps of their individualized plan, in coordination with the Housing, Community and Data Worker, Empower Simcoe Housing Coordinator and other team members as determined by their goals.
• Provide administrative duties, including accepting and recording donations.

Reporting

• Complete HIFIS reporting on all pertinent data which includes but is not limited to intake, SPDATS, discharges, housing history, case notes and services offered.
• Record nightly logs, participant attendance and important information.
• After performing tasks, initial/sign indicating that they have been completed.
• Assist with the reporting on supplies for purchase and ordering new products as needed and as directed.
• Record and report on any of the above directly to the Housing Support Manager as required.
• Create reports as requested by direct supervisors or managers.

Perform other duties as assigned.

Qualifications

• Completion of Social Service Worker Program, or equivalent.
• Crisis Intervention Training.
• Safety training, including Food Safety Handling and WHMIS.
• First aid/CPR and Mental Health First Aid training.
• Excellent customer service, problem-solving and decision-making skills.
• Flexible and adaptable, with compassion and sensitivity to the issues related to poverty, homelessness, mental illness, addictions and developmental disabilities, with a commitment to a discrimination-free environment.
• Ability to work independently and as part of a team.
• Clean criminal record check, including vulnerable sector screening.

36 hours per week

Every other weekend 12 hour shifts (8pm-8am), three 8 hour weekday shifts (4pm-12am)

Job Type: Part-time

Salary: $20.70 per hour

Expected hours: 28 per week

Benefits:

• Casual dress
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 12 hour shift
• 8 hour shift
• Night shift

Education:

• DCS / DEC (preferred)

Work Location: In person

Application deadline: 2024-01-31
Expected start date: 2024-02-05