Store Manager

Job description

Reporting to the District Manager, the Store Manager is the driving force responsible for all store operations including, but not limited to: sales growth, training and development of Sales Associates and MIT’s, inventory control, merchandising, ensuring high levels of customer service and representing the company in a positive and professional manner.

Training and Development:

• Co-ordination of daily internal training and development activities for Sales Associates
• Evaluate, develop and promote high performing Associates to the next level
• Monitor training and development of all Associates
• Provides direction, coaching, and performance feedback to all Store Associates. Maintains a positive work ethic and working relationship with all store Associates.
• Regular employee evaluations

Operational Management:

• Responsible for opening and closing the store
• Conduct recruitment activities to meet the staffing needs of the store
• Manage the scheduling requirements of the store
• Ensure safety precautions in the workplace are followed by staff
• Maintains and enhances the HR processes in support of the store business objectives.
• Facility management, safety, and security of all customers and employees on store premises, loss prevention, and banking
• Acts as a primary key holder of the store and may be called to the store before, during, or after business hours in the event of an emergency
• Follow administrative guidelines
• Ensures execution of all applicable operational, merchandising, and marketing programs within the store

Inventory Control:

• Product management, including receiving, price changes, and handling damaged product in accordance with processes
• Manage inventory and coordinate proper scheduling of inbound and outbound merchandise

Merchandising:

• Arrange furniture prior to store opening to ensure merchandise is presented in a manner that is visually appealing while ensuring showcase items are in-stock

Sales Growth:

• Responsible for meeting monthly, quarterly, or annual sales goals, depending on the Company's cycle
• Manage profit and loss, sales budgets, and goals
• Identifies opportunities to achieve or exceed revenue and other business targets.
• Setting individual sales goals (quotas), holding contests for employees, and/or offering sales promotion
• Build rapport by executing sales program with customers in order to determine their purchasing needs
• As the need arises, inform customers of product specifications, styles, warranties, discounts, promotions, payment plans, and return policy in order to facilitate their decision-making process
• Process payments by accepting cash and/or credit cards, accurately returning change, and following all procedures to complete the transactions.
• Assist Sales Associates with completing sales to avoid customer bottlenecks and excessive wait times

Customer Service:

• Address and action all customer complaints and feedback
• Resolve dissatisfaction by listening to customer concerns, diffusing the situation
• Present customers with products that meet their needs in order to facilitate a sale
• Greet customers in a professional and friendly manner in order to create a welcoming environment
• Represent the product correctly by having a firm understanding of the product specifications.

Other:

• Other duties as assigned

Apply today, start ASAP!

Work Remotely

• No

Projected Annual Compensation is $80,000 to $100,000

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care
• Wellness program

Schedule:

• Day shift
• Evening shift
• Every Weekend

Supplemental pay types:

• Bonus pay
• Commission pay

Experience:

• Retail management: 1 year (required)
• Commission sales: 1 year (required)
• Driving results in a sales environment: 1 year (required)

Work Location: In person