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SalaryRobertson is the School of New Work. Our vision is for everyone to have a good life through a prosperous and fulfilling career. Our mission is to empower our learners with the most relevant training and up-to-date industry insights so that they may find fulfilling and meaningful careers.
OVERVIEW
The Student Information Specialistcontributes to the efficient day-to-day operations of Robertson College, International, and supports management, staff, and students. They report directly to the Lead of Operations for the Global team.
RESPONSIBILITIES
The Student Information Specialist is required to perform a range of duties including but not limited to:
Reception
- Answer general phone inquiries in a professional and courteous manner
- Direct phone inquiries to the appropriate staff member
- Reply to general information requests with accurate information
- Greet visitors to the organization in a professional and friendly manner
Process sales of bus passes, computer/textbook sales, and tuition payments
Office Administration
- Assist International Team staff with MS Office and database software
- Update Student Information in the student records management system, including phone number, address, email address, student number, etc.
- Assist with Welcome Calls and the onboarding process of our partner program students
- Follow up with students pending document submission
- Provide information about Student ID cards, Peggo Cards, Keep.MeSAFE, and answer General Guard.Me insurance inquiries
- Generate, scan, and send out diplomas and transcripts to students
Receive and record payments in cash, bank draft, and personal cheques
Qualifications
- 2 years of direct experience in higher education student services is an asset
- Strong communication and customer service skills
- Ability to build and maintain effective working relationships with students and team members
- Ability to multitask and manage deadlines in a fast-paced environment
- Highly self-motivated and self-directed; objective-oriented with a high-level attention to detail
- Knowledge and experience with course development software and Learning Management Systems (D2L preferred) is an asset
Strong problem-solving, analytical, and critical thinking skills
Job Type: Full-time
Location: In-person (Calgary Campus)
Benefits:
- Dental Care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care
WHY WORK WITH US
Education Canada Group (the parent company of Robertson College) is an equal opportunity employer. We celebrate diversity in our inclusive work environment and encourage people from all walks of life to apply. We are committed to fostering an inclusive and diverse environment where everyone feels seen, heard, and valued. We embrace our team's differences and know that diversity in our team is the strength that drives our success. We want you to feel welcomed, energized, challenged, and engaged while having fun. Come and grow with us! If you are someone who loves the highs and lows of doing meaningful work with like-minded team members, we’d like to hear from you! If you would like to request reasonable accommodations for the interview process, please let us know.
Having a deep understanding of the demands of the modern workforce is integral to what we offer our learners. That is why internally, we place such value on building a work culture that is flexible and adaptive to the changing world of work. Our 4 day work week gives some of our team members a #MeDay each week to invest in themselves. We also seek out diversity in our team. We #CelebrateEverything and encourage team members to take paid time off to celebrate their cultural, religious, and spiritual holidays. Our team is intentionally talent-dense - our strength lies in the differences in backgrounds and expertise that we each bring to the table.
As a company we are committed to uplifting indigenous voices, respecting traditional lands, raising awareness and working in collaboration with Indigenous partners in the spirit of reconciliation.
We acknowledge that our campus located in Winnipeg is on Treaty 1 territory, the traditional lands and waters of Anishinaabe [AH - NISH - AH - NAH – BAY], Ininiwak, Anishininiwak, Dakota, and Dene (DEN-EH) peoples, and the National Homeland of the Red River Métis. We acknowledge that our water is sourced from Shoal Lake 40 First Nation located on Treaty 3.
In Alberta, We acknowledge Robertson College is on the traditional territories of the Blackfoot Confederacy (Siksika, Kainai (Gay-aynah), Piikani (Pe-gun-ee)), the Tsuut’ina (soot-tin-a), the Iyarhe (E-a-hey) Nakoda Nations, the Métis Nation (Region 3), and all people who make their homes in the Treaty 7 region of Southern Alberta.
In Edmonton on Treaty 6 territory, a traditional gathering place, traveling route and home for many Indigenous Peoples including the Nehiyawak/Cree, Tsuut’ina, Niitsitapi/Blackfoot, Métis, Nakota Sioux, Haudenosaunee/Iroquois, Dene Suliné, Anishinaabe/Ojibway/Saulteaux, and the Inuk/Inuit.
We thank all applicants, but only those selected for an interview will be contacted.
