Summer Student - (Remote) Customer Service Representative

Position Snapshot: Remote - Seasonal Customer Service Representative
Job Type: Seasonal, Full-Time
Work Schedule: 8:00pm-4:00pm EST or 9:00-5:00pm EST or 12:00pm-8:00pm EST (Monday - Friday), averaging 40 hours/week
Compensation: $18.20 CAD/hour

Contract Term: May 1st, 2024 - August 31st, 2024

The Big Picture: Creating Meaningful Connections with Clients

On a daily basis, you will be the first point of contact for our clients at Insight Pest Solutions. Whether it is through digital communications or speaking with a client over the phone, your energetic and positive attitude will find solutions that are tailored to each unique client. By creating an engaging environment that delivers exceptional Customer Service, your role will be foundational to fostering long-term client relationships and maintaining a reputable brand image.

Position Summary - Responsibilities:

• Receive and handle inbound calls in a timely and professional manner
• Deliver first-class customer experiences answering questions and providing information in response to concerns and requests.
• Offer alternative solutions where appropriate with the objective of retaining the clients’ business
• Investigate, probe, and resolve inquiries and complaints. Update appropriate databases as required.
• Manage and maintain CRM systems and databases
• Complete outbound calls to clients on an as needed basis.
• Liaise with the appropriate department representatives to address any customer concerns or inquiries
• Ensure all requests comply with existing policies and procedures prior to processing.
• Enjoy fast-paced days full of problem solving by connecting with client calls
• Perform other tasks assigned by the direct supervisor as, and when, required.

Qualifications - What will make you successful:

• Self motivated individuals who are able to work with little supervision
• Possesses excellent verbal and written communication skills
• Empathetic and professional towards customers
• Strong organizational skills and the ability to multitask
• Possesses an eagerness to learn and work in a team setting
• Robust ability to problem solve under pressure and seek support when appropriate. Our ideal candidate is resilient and takes initiative to examine problems through both an analytical and creative lens

General Requirements:

• A private, quiet, distraction-free, workspace with a door you can shut and work without interruption.
• Disciplined work ethic - a self-starter with the ability to work independently in a fast-paced environment.
• Individual headset equipment is preferred
• Access to a personal laptop and/or computer

Network Requirements:

• Internet Download Speed of 50 Mbps or greater
• Internet Upload Speed of 15 Mbps or greater
• Connection has less than 100ms of latency (ping)
• Hotspots, dial-up and wireless connectivity are not acceptable connections.

Job Types: Full-time, Fixed term contract, Seasonal
Contract length: 4 months

Salary: $18.20 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Flexible schedule

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Education:

• Secondary School (required)

Experience:

• Customer service: 1 year (required)

Work Location: Remote

Expected start date: 2024-05-01