Supervisor, Customer Service & Administration

Division: Northland Utilities

Location: Yellowknife, NT

Position Summary:

Always there. Anywhere . That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We never break a promise, and we have the courage to do the right thing, even when it’s hard. We take pride in holding ourselves to the highest standard of integrity and excellence in all that we do.

Reporting to the Manager, Northland Utilities (Yellowknife), this position is responsible for the provision of administrative services to Northland Utilities customers, including accounting, billing, and revenue collection.

What You Get to Do:

• Provides support for the Manager in business, regulatory and Customer Service activities of the company
• Monitors, collects and reconciles all revenue through sales and invoices
• Maintains filing systems, company records, computer systems and office equipment
• Develops and implements internal policies and procedures
• Leads, directs and supports clerical staff to ensure that all customer needs are met in keeping with the company's service excellence objectives
• Resolves customer problems and concerns in area related to energy management and public safety
• Maintain partnerships with local business and enhances Customer Service programs
• Monitors and investigates financial transactions on the CIS billing system
• Assists with the development and preparation and monitoring of business plans
• Supports company regulatory activities for filings and applications to the Northwest Territories Public Utilities Board
• Supports preparations for Board of Directors meetings
• Identifies, develops and implements recruitment strategies, interviews and hires staff as required
• Develops measurable objectives and assesses performance of individuals with semi-annual reviews against their objectives
• Provides coaching to employees to help them achieve their objectives
• Develops training and development plans for staff
• Supports the Accounts Payable/Receivable function
• Manages all customer accounts and services for Northland Utilities (Yellowknife) and Northland Utilities (NWT)
• Leads and directs community relations, sponsorships, and donations
• Supports community functions and volunteers in various committees and organizations
Maintains excellent relations with community organizations and customers

Qualifications:

• University degree, technical or college diploma in Business Administration or related discipline
• Minimum 7 years of progressive experience in administration and Customer Service with previous experience in a supervisory role
• An equivalent combination of education and experience may also be considered
• Excellent organizational, administration, interpersonal, oral and written communication skills
• Excellent analytical, problem solving and decision making ability
• Knowledge and experience with accounting practices, principles and budgetary processes
• Strong leadership skills to effectively manage a team environment
Commitment to delivering superior Customer Service

What We Offer:

• A culture based on caring, integrity, agility, collaboration, and striving for excellence
• Competitive compensation
• Flex benefits
• Tuition assistance program
• Training and mentorship programs
Charitable donation matching

Whitehorse is a designated community, and a comprehensive northern benefit package will be provided, including:

• An additional 5% of base salary (northern allowance)
• An additional $600 a month (northern allowance)
Additional 5 days’ vacation for North of 60 positions

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO Electric is part of ATCO Ltd. With approximately 6,000 employees and assets of $23 billion, ATCO is a diversified global holding corporation with investments in Structures & Logistics (workforce housing, innovative modular facilities, construction, site support services, and logistics and operations management), Energy Infrastructure (electricity generation, transmission and distribution; natural gas transmission, distribution and infrastructure development; energy storage and industrial water solutions; and electricity and natural gas retail sales), Transportation (ports and transportation logistics) and Commercial Real Estate. More information can be found at www.ATCO.com . ATCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Issued: January 5, 2024

Application Deadline: January 19, 2024