Support Analyst #122-24

Support Analyst – #112-24

POSITION TITLE: SUPPORT ANALYST
DEPARTMENT: INFORMATION TECHNOLOGY
LOCATION: OWEN SOUND
UNION: OPSEU – HPD
STATUS: FULL-TIME
CLOSING DATE: MARCH 13, 2024
WAGE RATE: $29.60 – $34.13

Reporting to the Manager, the Support Analyst is responsible for providing first contact problem solving of information systems issues. The Support Analyst is responsible for supporting sites within GBIN as well as monitoring of WAN/LAN, performance of system back-ups and contacting vendors as appropriate. Additional responsibilities include coordinating/monitoring user access control and security, conducting testing of IT programs and processes and special projects as assigned.

Qualifications / Skills / Abilities:

Required

• 3 Year degree or diploma in Computer Science or equivalent experience
• Minimum 1yr Help Desk experience in an IT service environment
• Customer service focus
• Ability to troubleshoot and probe to conduct accurate analysis of issues
• Knowledge of computer operations, system and network monitoring, hardware and software
• Operational experience, including ongoing monitoring and corrective and preventative follow-ups
• Knowledge of health industry standards for Electronic Information security
• Ability to follow procedures and document problems
• Ability to work independently with little supervision
• Demonstrated ability to work under pressure, prioritize and deal with multiple conflicting demands
• Availability for shift work
• Demonstrated ability to attend work on a regular basis
• Recent satisfactory performance and attendance records
• Adherence to Brightshores ‘CARE’ Behaviours (Collaboration, Accountability, Respect, Excellence) and ‘LEAD’ Competencies (Lead by example, Empower, Achieve results, Develop others) and a commitment to a safe workplace free of violence and harassment
• Advocates and supports a culture of patient safety and demonstrates an understanding of how the department service and assigned responsibilities contribute to overall patient safety at Brightshores through patient safety knowledge, skills and attitudes

Preferred

• Experience and current appropriate certification in Microsoft, AIX or Oracle and Cerner

Thank you for your interest in employment at Brightshores Health System. We have many exciting opportunities available. Brightshores is an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. We encourage Indigenous people, racialized persons / persons of colour, persons with disabilities, LGBTQ2 to apply and self-identify. Please notify Human Resources of any accommodation needs you may have during the recruitment and selection process. Only those applicants selected for an interview will be contacted.

Job Type: Full-time

Salary: $29.60-$34.13 per hour

Expected hours: 37.5 per week

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Housing allowance
• On-site parking
• Paid time off
• Relocation assistance
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift

Work Location: In person