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Job Description
Business Support Analyst
What is the opportunity?
Finance IT is a global technology function responsible for providing operational and change services to enterprise-wide and business-aligned Finance functions. The Global Application Services team comprises over 60 staff who provide a range of operational, support and technical services across a global portfolio of almost 100 Finance IT-owned applications. The technology stack spans UNIX, Windows and various databases including Oracle, Sybase and SQL Server – many applications are business critical with stringent operational SLAs. As a Business Support Analyst, you will play a key role in preventing and resolving production disruptions, manage risk, improve support effectiveness, and continually improve technical processes.
What will you do?
Act as a technical troubleshooter across the Finance IT application portfolio to ensure accurate and timely resolution of incidents
Manage and Resolve production incidents raised by Application users to ensure closure within SLA
Actively monitor application incident queues and liaise with assigned analysts on incident status to ensure there is progress in incident resolution
Log and continuously review incidents for trends and common root causes
Ensure processes to mitigate, remedy, and prevent recurrences of outages are understood by team members
Continuously review and recommend enhancements and production optimization opportunities for deployment
Must-haves:
1-2 years of Oracle Application support experience
3-4 years of experience in a high-pressure multi-technology environment in production support
Ability to analyze, troubleshoot, and resolve production incidents
Strong communication and Interpersonal skills to provide status updates to business and IT management
A good working knowledge of programming languages and relational databases (e.g. UNIX scripts, SQL Server, Oracle)
Nice-to-have:
Understanding of SRE
Strong knowledge of Java applications
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help our
clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving mutual success.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business and geographies
This is a hybrid opportunity.
#Ll-Hybrid
#LI-POST
#TECHCPJ
Job Skills
Accounting Finance, Agile Methodology, Business Data Analysis, Business Process Modeling, Commercial Acumen, Communication, Critical Thinking, Database Operations, Database Queries, Data Management, Data Tools, Decision Making, Group Problem Solving, Interpersonal Relationship Management, Oracle Database Appliance, Requirements Analysis, SQL Databases, SRE ObservabilityAdditional Job Details
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