Team Lead, Functional Operations

Team lead, Functional Operations - ( 2400002G )

Description

Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 28,000 employees working in over 400 locations across 6 continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, HR, HSSE, IT, Legal, Marketing/Communications, Practice Services and Real Estate and Procurement. Bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs are vital to making our Company stronger.

Your Opportunity

The IBA (Integrated Business Applications) team is seeking a Team Lead for Oracle Financial support. In addition to supervisory responsibilities, the Team Lead will also be involved in supporting our Oracle Financial and Planning applications (EBS and Cloud) to meet the requirements of our business users. The position requires experience in both managing support teams and Oracle application support.

Your Key Responsibilities

• Assisting with management of the activities and performance of the IBA Operations team to ensure efficiency and effectiveness.

  • Manage direct reports and support the overall team, including recruiting new hires.
  • Provide guidance, coaching, feedback, and support to team members.
  • Establish and support career development plans with employees.
  • Keep peers and managers informed on the status of issues.
  • Communicate risks and recommend solutions to stakeholders and management.
  • Provide consultation on the capabilities of application technology to identify opportunities to solve business problems.
  • Perform quality reviews on the team members' deliverables.

• Provide customer service by assisting resolving issues and general system support.

  • Monitor and respond in a timely manner to incidents and service interruptions logged by end users.
  • Resolve functional problems effectively and efficiently working with internal technical teams, and external vendors to identify work around, root cause, and fix.
  • Log service requests with vendors and coordinate diagnostics, requested actions, and perform testing.
  • Collaborate with and/or escalate incidents to Agile product teams when front-end resolution does not appear evident.
  • Execute SQL database queries to assist in troubleshooting.
  • Monitoring, reviewing exceptions, troubleshooting, and communicating the results of Oracle concurrent processing, minimizing impact to business users, and meeting the key control requirements.
  • Execute a variety of tasks in support of acquisition migrations.
  • Execute formal testing by participating in testing activities such as test case creation, execution and issue resolution utilizing qTest.
  • Identify opportunities to reduce or prevent incidents occurring such as educating/training end-users or functional/technical changes.
  • Planning and executing a wide range of small initiatives as part of ongoing operational requirements. Supervising/providing guidance on initiatives led by other teams.
  • Document functional designs and configurations using tools such as the Atlassian product suite, Microsoft Office, Visio. Proficiency in Microsoft Excel required.
  • Leading and participating in team internal process development and improvement activities.
  • Leading and developing process documentation procedures/policies to ensure adequate documentation exists to support business continuity, incident troubleshooting and staff training.
  • Adhere to Stantec's Solution Delivery Framework, Incident Management, and Change Management procedures.
  • Able to work flexible hours if required, which may include periodic weekends.

Qualifications

Your Capabilities and Credentials

• Experience or aptitude leading an application support team.

• Experience working in a team-oriented, highly collaborative, global environment.

• Excellent understanding of accounting principles, concepts, and processes.

• Strong soft skills and ability to empower team members as well as motivate them to achieve organizational goals.

• Ability to coach, guide, and provide constructive feedback to team members.

• Demonstrated leadership, interpersonal and project management skills.

• Substantial Oracle and Hyperion / PBCS experience (eBusiness Suite and cloud applications).

• Experience in all aspects of software development lifecycle following best practice methodologies like Agile practices.

• Understanding of ITIL practices.

• Test planning, preparation, and execution experience is a definite asset.

• Demonstrated process improvement history.

• Strong customer service focus.

• Excellent verbal and written interpersonal, communication, and problem-solving skills.

• Strategic thinker, but with a diligence for accuracy, documentation, and structure.

• Oracle eBusiness implementation experience is considered an asset.

Education and Experience

• Completion of a post-secondary Business, Financer or Information Technology related program or comparable experience.

• Hands on experience with Oracle E-Business Suite Financials (preferred), Accounts Receivable, Accounts Payable, Fixed Assets, Cash Management, Advanced Collections, E-Business Tax (EBTAX)) and General Ledger.

• Procurement Cloud, Essbase, Hyperion/PBCS and Blackline a Plus.

• 7-10 years of experience in a diversity of system functions.

• Prior experience in a supervisory role managing support, task assignment, prioritization, and delivery.

• Formal accounting designations such as CMA, CGA, CA or CFA is a plus.

Working Conditions

• Fast paced environment with many, often competing, priorities. There are frequent demands for tasks that have short completion times and tight deadlines requiring the ability to prioritize and coordinate the activities of others.

• Limited off hours work required.

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities, and activities may be assigned or may be changed at any time with or without notice.

Stantec is a place where the best and brightest come to build on our collective talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best!

Pay transparency laws require employers to provide the following information for positions that may be in the following jurisdiction(s):

Salary Range(s):

• $95,800 - $151,900 Min/Max Pay Range for postings located in BC

The final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible.

Benefits Summary: Regular full-time and part-time employees will have access to health, dental, and vision plans, a well-being program, health care spending account, wellness spending accounts, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.

Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location : Canada-Alberta-Calgary

Other Locations : Canada-Manitoba-Winnipeg, Canada-New Brunswick, Canada-Ontario-Toronto, Canada-Alberta-Edmonton, Canada-Ontario-Ottawa, Canada-British Columbia-Vancouver, Canada-Newfoundland and Labrador, Canada-Nova Scotia, Canada-Ontario-Waterloo

Work Locations :

Toronto ON

Organization : BC-1371 Integrated Business Applications-CA Canada

Employee Status : Regular

Job Level : Manager

Travel : No

Schedule : Full-time

Job Posting : Jan 10, 2024, 6:26:36 AM

Req ID: 2400002G

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans