Technical Help Desk Agent

Work setting

• Help desk

Responsibilities

Tasks

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide customer service

Additional information

Security and safety

• Criminal record check

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Flexibility
• Reliability
• Punctuality

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Bonus

Long term benefits

• Deferred Profit Sharing Plan (DPSP)
• Life insurance
• Maternity and parental benefits
• Registered Retirement Savings Plan (RRSP)

Other benefits

• Free parking available