Technical Support Specialist In Vancouver, Bc

As the Technical support specialist, you will be responsible of the day-to-day operation of the Spence Diamonds IT systems, network infrastructure, and POS platform. You are responsible for maintaining and supporting mission critical enterprise systems, including servers, local area networks (LANs), wide area networks (WANs), security systems, network segments, intranets, and other data communication systems. This role enables the business to grow and operate securely while maintaining high availability.

This is a temporary 6-month contract position with potential of extension.

Responsibilities

• Provide technical support for requests from internal customers
• Continuously monitor, troubleshoot, and update systems to enable company growth
• Support and maintain infrastructure including internet, phone, and security systems
• Perform and test robust disaster recovery plan, including on-site and off-site backups
• Plan and coordinate technical aspects of new store openings
• Monitor and maintain cloud network infrastructure
• Ensure network and data security integrity by adhering to best practice and actively monitoring intrusion logs
• Update and maintain system documentation and specifications
• Manage IT hardware assets, including maintenance, inventory, and upgrades
• Provide support and system administration for POS system
• Communicate, provide training, and release system changes
• Available for an on-call

What you bring

• 3 - 5 years' experience as a technical support
• University degree in Computer Science or related
• Applicable industry certifications for Salesforce, MuleSoft, Microsoft, and Cisco
• Microsoft Server (Active Directory, DNS, DHCP, DFS and SMTP)
• Microsoft Exchange and Office 365 configuration and maintenance
• Microsoft SQL replication, maintenance, and backups
• Network services and architecture (DHCP, DNS, TCP/IP, LAN, WAN, WLAN, VPN, etc.)
• Network equipment (SonicWall, Cisco, Meraki)
• Virtualization (Hyper-V, VMware)
• Veeam Backup and replication administration
• Cloud infrastructure (Azure, AWS)
• Excellent verbal and written communication skills, including technical writing
• Strong troubleshooting and problem-solving skills