Travel Consultant

Work setting

• Relocation costs not covered by employer
• Willing to relocate

Responsibilities

Tasks

• Supervise clerical staff or other travel counsellors
• Investigate new travel areas, hotels and other amenities
• Manage difficult situations with customers
• Perform general office duties
• Sell travel products and travel insurance
• Prepare marketing materials
• Provide customers with travel information and other details such as regulations, duty free allowances, health risks and requirements, attractions and special events
• Calculate costs, process refunds and attend to other financial transactions
• Attend to cancellations and schedule changes
• Develop contact lists
• Make transportation and accommodation reservations using computerized reservation and ticketing system
• Provide travel information to clients regarding destinations, transportation and accommodation options and travel costs, and recommend suitable products

Credentials

Certificates, licences, memberships, and courses 

• Association of Canadian Travel Agencies (ACTA)

Experience and specialization

Computer and technology knowledge

• Travel software packages
• Amadeus
• MS Office

Travel bookings

• Business travel

Geographical areas of specialization

• Canada

Specialization or experience

• Green economy sector

Additional information

Work conditions and physical capabilities

• Tight deadlines
• Repetitive tasks
• Attention to detail
• Sitting
• Work under pressure
• Combination of sitting, standing, walking

Own tools/equipment

• Computer

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Initiative
• Judgement
• Organized
• Reliability
• Team player

Benefits

Other benefits

• Free parking available