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SalaryAbout Maritime Travel:
Maritime Travel is a trusted name in the travel and hospitality industry, dedicated to providing exceptional travel experiences to our clients. With a rich history and a commitment to excellence, we are currently seeking a Travel Consultantto join our Cranbrook branch. If you have a passion for travel, exceptional customer service skills, and the desire to exceed customer expectations, we invite you to apply and become a part of our dynamic team.
Job Description:
As a Travel Consultant at Maritime Travel, you will be the face of our organization, responsible for delivering outstanding customer service, providing expert travel advice, and helping our clients create unforgettable travel experiences. Your role will involve:
Responsibilities:
- Customer Service: Deliver exceptional customer service by actively listening to clients' travel needs and preferences, offering expert advice, and assisting them in planning and booking their trips.
- Sales: Use your sales skills to promote and sell travel packages, accommodations, flights, and other travel-related services, exceeding sales targets and contributing to the success of the branch.
- Product Knowledge: Stay updated on the latest travel trends, destinations, and industry offerings to provide informed recommendations to clients.
- Booking: Utilize travel agency booking systems (Apollo or Sabre) to make reservations, create itineraries, and handle all aspects of the booking process.
- Problem-Solving: Assist clients in resolving travel-related issues, such as changes in plans, cancellations, or unforeseen complications, ensuring a smooth and enjoyable travel experience.
- Documentation: Prepare and maintain accurate travel documents, including tickets, visas, and travel insurance.
- Teamwork: Collaborate with colleagues and share knowledge to provide the best travel solutions to clients.
Qualifications:
- Previous experience in travel, hospitality, or customer service is preferred.
- Strong sales and customer service skills with a passion for exceeding customer expectations.
- Excellent communication skills, both written and verbal.
- Flexibility and the ability to adapt to changing customer needs and industry trends.
- Knowledge of Apollo or Sabre booking systems is an asset, but not required. We provide practical, hands-on training to complement your travel experience.
- A positive attitude, a keen interest in travel, and a commitment to lifelong learning.
Why Join Maritime Travel:
- Learn from the industry's best and most knowledgeable Advisors.
- Opportunity for professional development and growth within the travel industry.
- Competitive compensation, including performance-based incentives.
- Travel perks and discounts for personal travel adventures.
- A supportive and collaborative team environment.
If you are a flexible, sales-oriented team player with a passion for travel and a commitment to delivering exceptional customer service, we encourage you to apply for the Travel Consultant position at Maritime Travel. Join us in helping our clients create unforgettable travel experiences.
How to Apply:
Please submit your resume and a cover letter outlining your travel and customer service experience, along with a statement of why you are interested in joining Maritime Travel, to hr@maritimetravel.ca. We look forward to welcoming a dedicated Travel Consultant to our team in Cranbrook.
Job Type: Full-time
Salary: $21.13-$22.54 per hour
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekends as needed
Application question(s):
- Do you presently live in the Cranbrook area and can commute to work each day?
Experience:
- Retail Travel Agency: 1 year (required)
- Customer service: 1 year (required)
Language:
- fluent english (required)
Licence/Certification:
- Travel Insurance License in BC (required)
Work Location: In person
