Visitor Care Associate

The Opportunity:
Guided by our mission to inspire passion for the human adventure of discovery, the Centre engages visitors in lifelong learning, is a vital link in the education and innovation ecosystems and a convener of public dialogue about science, technology, and society. The Centre welcomes 900,000 visitors each year and offers hands-on experiences and insights into science and technology that help visitors of all ages understand and contribute to the world around us.
Note: The number of positions to be filled: up to 10 Visitor Care Associates

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.
We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.
Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.
We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if you require a disability-related accommodation.

What can I expect to do in this role?

The Ontario Science Centre is seeking motivated and skilled individuals to provide caring, warm, and friendly service to our visitors. The successful candidate will be a customer service specialist who can provide cashier services and group admission in a fast-paced service environment while responding to general customer service inquiries. In addition, the successful candidate will work as a parking attendant and auditorium/theatre usher and provide support for internal client events and programs including Membership, Facility Rentals, Science Engagement and School Programs.
Please note: These positions are irregularly scheduled for 0-36.25 hours per week with no guaranteed minimum. Hours are scheduled on an as-needed basis and shifts may include working outdoors. Work on weekends, holidays and evenings may also be required, in accordance with Science Centre's operating hours and special events/after-hours schedule The Ontario Science Centre is open 364 days per year. Specifically, applicants will need a minimum availability of two weekdays (Wed-Fri) plus weekends.

How do I qualify?

Mandatory

• Minimum availability- Weekends, holidays, evenings and at least two weekdays.

Customer Service Skills

• Experience providing in-person, front counter customer service responding to inquiries, providing advice and information, and resolving customer issues in a high-volume environment
• Excellent customer service skills and proven commitment to Visitor Care
• Ability to demonstrate a caring, warm and friendly approach to customer service applying your knowledge of accessible, engaging and supportive customer interactions, in keeping with the service standards of the Ontario Science Centre.
• Strong oral communication skills to communicate clearly, politely, enthusiastically and persuasively over the phone and in person.
• Tact and diplomacy applied across service channels, which include the Box Office, parking, theatres and auditoriums, and on the floor greeting and engaging visitors.

Collaboration, Organizational Skills and Attention to Detail

• Strong collaboration & interpersonal skills to interact effectively with other team members in discussing and resolving service challenges and issues together to ensure operational requirements are met.
• Flexibility and multi-tasking skills and the ability to quickly shift focus in a fast-paced service and sales environment.
• Acute attention to transaction detail ensuring accurate recording/entry of confidential customer sales data and subscription information.

Technical Skills

• Proven ability with respect to front-line sales and operating a computerized ticketing point of sale system.
• Excellent knowledge of cash handling policies and balancing procedures
• Math skills to ensure precise transactions and appropriate tracking, records, corrections, in a ticketing database environment

Problem Solving and Analytical Skills

• Demonstrated analytical and problem-solving skills to probe for information, assess situations and determine appropriate course of action
• Effectively analyze information to determine the underlying needs of the customer beyond those that may have been initially expressed
• Demonstrate good judgment and a positive attitude when interacting with internal and external stakeholders