Warehouse Admin & Operations Support

Position: Warehouse Admin & Operations Support – Cambridge, Ontario

Position profile:

§ Fluke is seeking a dedicated customer service & Operations Support professional to join our Cambridge team.

• This individual will be responsible for all aspects of our customer service duties while working in combination with our Operations lead, providing support to other members of Fluke Warehousing team.
• The Role will have daily interaction with dedicated customer, operations staff, drivers and other company personnel and will report directly to the Warehouse Manager.
• This is a fulltime day position, Monday to Friday.
• We offer a competitive salary and participation in the company group benefits and RRSP program.

Responsibilities include:

• Perform general customer service duties by responding promptly to emails, answering phone calls, scheduling pick-up & delivery appointments, managing our driver arrival window, responding to customer inquiries, shipment tracing, data and order entry within our WMS, completing reports, and recording necessary information in a highly computerized environment.
• Booking and scheduling of loads to ensure on time delivery and overall customer satisfaction while maintaining overall in and outbound load efficiency.
• Perform computer functions using computerized software, Microsoft Office products including, but not limited to Word, Excel and Outlook.
• Provide timely and accurate communication with customers while maintaining open and concise dialogue to ensure the highest level of customer satisfaction.

• Operates various office equipment such as computers, copiers, scanners, fax machines and phone systems.
• Working alongside key personnel to obtain overall company success.

Candidate profile:

§ The ideal candidate will bring his or her successful Warehouse experience and professionalism to the group.

• Previous customer service warehouse/logistics experience and knowledge with a WMS software considered a mandatory request.
• Excellent computer skills including knowledge of Microsoft Excel, Word and Outlook
• Excellent verbal and written customer service and communication skills.
• Ability to problem solve, multitask and resolve issues in a fast paced, high volume environment.
• Organized, highly-motivated, goal oriented and results driven individual with strong problem solving skills.

Individuals interested in applying for the above position are invited to submit their resume to: resume@fluke.ca Please title your email “Warehouse Admin”.

We thank all candidates for applying, however we will only contact those invited for an interview.

The Fluke Transportation Group is an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• On-site parking

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Warehouse Administration: 3 years (required)

Ability to Commute:

• Cambridge, ON N1T 1S7 (required)

Work Location: In person