Workplace Ambassador

The role of the Workplace Ambassador (12-month contract with potential to become permanent) will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees. These partners include facilities and workplace experience teams, client employees, BGIS facilities and project teams, food service operators and fitness center operators. In this role, there is a unique opportunity to influence how employees work, and directly impact their workday. You will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, space occupancy and stationery. In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees. This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams.

KEY DUTIES & RESPONSIBILITIES

Client Support

• Face and go to person for the workplace program in the office environment.
• Greet visitors, employees to explain the office space and how to work effectively in the space, how to utilize meeting rooms & access reservation system.
• Conduct periodic workstation reviews. Work with other co-pros, building property management and corporate Facilities Management, manage mail receipt and distribution, parking validations and guest access.
• Manage office supplies, relationship with offsite storage, other vendors, security access cards (including reports and audits by security). Enforce clean desk policy. Rounds to ensure supplies in place – morning and evening.

Technology Assistance

• Program subject matter expert, provide problem solving solutions for administrative problems. Manage drop off for technologies requiring service. Escalation point of contact for office and technology issues.
• Provide basic how - to tech support and escalation process for all WTP toolkit technologies (wireless network, soft tokens, print release, AVAYA phone system, AV equipment, video conferencing, Smart Boards, etc.). Administer triage for meeting room technology – i.e. reset, reboot meeting room panels and lobby touch screens and/or manage escalations.
• Learn technology tools and provide communications support. Assist with minor event planning and meeting space set up. Provide local amenities maps.
• Manage the office sundry equipment for term use (mouse, power cords, power bars, spare laptops and desktops, monitor cables, network cables, head - sets, docking stations, keyboards, privacy filters, etc.). Manage locker / file cabinet inventory assignment and associated key control, name plates, etc.

KNOWLEDGE & SKILLS

• Fluent in English with French and/or Ojibwe as an asset.
• CPR/First Aid certified
• Able to work 8-4 Monday through Friday
• MS Office proficient.
• Service oriented, able to be customer-facing and can-do attitude.
• University degree with 1-3 years of job-related experience.
• Able to exercise sound judgement, make decisions, provide direction Comfortable dealing with issues and people. Strong communication skills.
• Strong computer skills, including MS suite of software.
• Self-starter, able to work independently as well as in a team.
• Pro-active, approachable, and solution based.
• Ability to multi-task.
• Accuracy.
• Ability to work under pressure.
• Strong organization skills.

Licenses and/or Professional Accreditation

• First Aid & CPR certification.

If you have experience in the following roles, we would love to meet you:

Client Support, Customer Support, Tech Support, Office Coordinator, Customer Service Agent, Greeter, Reception, Catering, Workplace Coordinator

BGIS is an equal opportunity employer, and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Job Types: Full-time, Fixed term contract

Salary: $36,000.00-$45,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person