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Job Description
What is the opportunity?
We are seeking a Technical Analyst (Technical Support Analyst, Operation Analyst and Cybersecurity and IT Risk Analyst) to join the RBC Global Asset Management (RBC GAM). If you are passionate to learn about IT operation and technical support, please read on.
Technical Support Analyst
Monitoring email queue closely and picking up issues/requests in a timely manner
Create ServiceNow tickets and assign them to the appropriate support teams
Provide desktop technical support to the RBC GAM Business line
Create and maintain knowledge documents
Engage in other tech support project as needed
Technical Operations Analyst
Utilizing all available resources to perform issue investigation and troubleshooting e.g. documentation, escalations etc.
Monitoring and improving the availability of our software solutions and data integration batch jobs.
Proactively supporting in-house applications working with various monitoring tools
Creating and maintaining documentation for incident resolutions
Cybersecurity and IT Risk Analyst
Conduct manual access reviews and role recertification
Provide guidance to business and technical stakeholders on RBC's compliance standards
Engage in organization level remediation planning
Manage and conduct Non-Personal ID & Password Access Management remediation project
What do you need to succeed?
Must-have
Major in computer science or an equivalent combination of education, experience, and training
A minimum of 1-2 years of experience with SQL, C#, Java, NodeJS, Python, and Microsoft technologies be beneficial (school project experience counts)
Knowledge of supporting Windows and Mac operating systems
Knowledge of supporting mobile devices such as iPhones, iPads, and Android devices
Ability to work effectively both independently and as part of a team
Excellent problem-solving skills, flexible approach to work and the ability to adapt to change
Strong written and verbal communication skills, with the ability to effectively communicate with both business users and technical individuals
Nice-to-have
Knowledge and experience in supporting a trade floor environment.
Understanding of Active directory
Understanding of trading systems such as Bloomberg/Reuters products
Job Skills
Additional Job Details
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