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The Building Support Officer provides onsite support and assistance to the National Centres in the day to day premise operation and equipment requirements. This role assists with technology, including retrieval and peripheral requirements for onsite, as well as remote office. The Officer manages premises/remote office issues and challenges ensuring quick resolution where possible, having minimal impact on client experience and related strategies. The role completes assigned operational support/technical projects and initiatives as required.
Job Description
What will you do?
- First point onsite contact for day to day for the premises operations and Technology troubleshooting as required for the National Centres. Liaises with other appropriate functional departments (ie. ROE, Telephony, DSS, RBC IT, RBC Telecom, C.I.M. and National Office) to minimize client fulfilment disruption and client service commitments standards.
- Co-ordinates technology, including retrieval and peripheral requirements for onsite, as well as remote office.
- Accurate and timely documentation/tracking related to assets, peripherals, and other daily activities for all lines of business.
- Shares in the distribution of work Nationally with the team to support all Centre locations by responding to requests received via the Intake Form/ESCF.
- Ensures continuity in completing requests and associated SLAs during vacations/leaves.
- Creates work orders immediately for maintenance identified, track and follow-up to ensure completed in timely manner.
- Manages and maintains office equipment inventory for the applicable Centres and identifies opportunities for cost savings, cost avoidance and operational efficiencies.
- Coordinates set up for employees, internal moves, projects / renovations that are completed within the centre as applicable
- Support centre zone seating and implement necessary changes for upcoming co-hort as applicable
- Ensures positive experience for on-boarding of Persons with Disabilities and existing employees by fulfilling all workspace ergo requirements as provided by Recruitment and/or People Managers.
- Fosters overall efficiency and effectiveness of workplace accommodations, through collaboration with counterparts and HR contacts. Escalates unresolved concerns to Mgr Centre of Expertise, BSO, as applicable
- Responsible for the control/maintenance of the centre electronics and equipment ie Printers, PC’s, PC Peripherals, Monitors, Laptops, etc – as applicable.
- Responsible for the issuance, retrieval and verification of all keys for building access, peds, offices, & fobs for the centre, as applicable.
- Consistently reacts and adapts to changing environment. Provides recommendations on issues and /or process change (ie. BCP/operational risk/equipment/technology)
- Proactively seeks out and recommends internal (OEG) and external (business partners) process efficiencies, removing non-value add steps and streamlining processes.
- Travel approx. 20% as required
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Work in a safe, secure and positive work environment
- Work with a dynamic team focused on innovation and collaboration
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