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Form of workJob Summary
Job Description
What is the opportunity?
- Payment of bills which include CRA and Insurance
- Assist where required to help maintain balance in work volumes within the team.
- Keep procedures up to date.
- Must be able to meet SLA’s, be prepared to put in some overtime when require as volumes fluctuate throughout the months, and on a Quarterly basis.
What will you do?
- Assist with processing of various Daily task along with ServiceLink request.
- Processing of Oil Royalties within different timeframes monthly or quarterly.
- Process electronic payments to various vendors including government offices
- Process monthly and quarterly taxes received from different business and be able import information from one system to the next.
- Process ongoing daily wires, cheque request, bill payments for different vendors.
- Third Party Mutual funds, reconciliations of account holdings Royal Trust.
- Maintain, update various excel sheets, Run various reports
- Payroll processing, for Monthly, bi-weekly, and weekly payroll, including submission of source deductions to different Government offices along with payments for Executors, and Scholarships
- Submission of T4/T4A/Rel1
- ROE to Service Canada
What do you need to succeed?
Must Have
- Ability to handle multiple requests and be able to prioritize.
- Ability to handle high volumes at peak times in a fast-paced environment.
- Be able to work overtime when required to meet SLA’ and high volumes.
- Strong customer service, be able to follow our model of Client’s First attitude.
- Be able to understand when a request is urgent and how to resolve it.
- Be willing to cross train within the group to perform various duties as requested.
- Attention to details, is a must requirement.
- Ability to work, independently and within a team environment.
Nice to Have
- Knowledge of Mutual funds, settlements, and reconciliation of accounts.
- Payroll understanding, government remittances.
- High accuracy in processing, be able to Assist other team members when required.
- Be comfortable in dealing with branch inquiries.
- Knowledge of BTS, JEFE, Berton, BTS GUI, ServiceLink, Excel.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
Job Skills
Active Learning, Bill Payments, Communication, Critical Thinking, Customer Follow-Ups, Customer Service, Operational Delivery, Payments, Phone Calls, Process Improvements, Time ManagementAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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