Address
Form of work
SalaryStella-Jones recruits team members who embody our core values and desire an environment where growth is inspired, dedication is recognized, and achievement is rewarded. Our ever- expanding footprint provides a great prospect for career advancement as we seek to develop our emerging leaders.
Position Summary
Manages assigned customer accounts by handling a variety of pre/post sales functions to ensure the highest quality of customer service.
Responsibilities
- Contributes to the development of sales forecasts and targets.
- Assists with managing inventories, orders, and related transactions for assigned customers and territories.
- Maintains knowledge of all contractual and regulatory requirements of the customers.
- Verifies and posts details of business transactions to spreadsheets and databases.
- Investigates and resolves customer complaints and/or issues in an urgent manner.
- Reconciles report discrepancies and problems.
- Inputs customer and sales data into processing system according to company procedures.
- Reviews, balances, interprets, and corrects computer reports and submits to management upon request.
- Assists customers and other staff by answering questions related to accounts, procedures, and services.
- Monitor inventories in yards and may be responsible for Alliance customers as assigned.
- Provides input to the planning department to ensure that appropriate FG inventory levels are maintained and that replenishments are scheduled in order to meet the requirements of our customers.
- Reviews all quotes and orders to ensure accuracy and timely submission.
- Monitors transactions to ensure compliance with both company and industry procedures and regulations.
- Ensures all proper paperwork is filed in customer folders to meet department policy.
- Participates in the preparation and submission of RFQ’s, RFP’s, other formal quotations, and bids as requested by the customers.
- May need to be available to work additional hours and/or weekends to provide required customer storm response coverage, as appropriate.
- Participates and contributes to company safety program.
- Performs other related duties as assigned.
- College diploma or a combination of education and experience. Business degree, an asset
- 3-5 years of related experience
- Demonstrated success as an Account Manager/Inside sales Representative.
- Travel is required to attend customer service events and field calls with limited overnight travel.
- Proficiency in French and English, spoken and written.
- Advance proficiency in Microsoft Suite.
- Strong organizational skills, proactive attitude with exceptional attention to detail.
- Capability to multi-task and work under pressure of deadlines.
- Ability to work in a team environment and interface interdepartmentally.
- Demonstrated ability to review RFP’s and to identify business issues.
- Ability to make sound decisions with minimum supervision and delegates effectively.
- Ability to build strong working relationships and have an excellent customer service record.
- Experience servicing utility customers preferred.
- Wood pole Industry experience preferred.
- Industrial wood Industry experience preferred.
- SAP experience preferred.
- Extended health and dental coverage
- Life insurance and accidental death & dismemberment (AD&D)
- Short-Term and Long-Term disability coverage
- Competitive compensation
- Annual Profit Share Program
- Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution)
- Company Share Purchase Program with 10% Company contribution match
- Career advancement opportunities
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Stella-Jones makes hiring decisions based solely on qualifications, merit, and business needs at the time.
