Administrative Assistant

Vita Psychology Centre

We are seeking an outgoing, detail-oriented, efficient person to join our growing team in providing front desk support to our Psychotherapy practice. The ideal candidate will be adept at prioritizing, multi-tasking and have a positive attitude. This Candidate will also be willing to learn and grow with us!

Pay: $21/hour

Shifts: beginning with part-time virtual hours with a gradual increase to a full-time in-person position. Eventual shifts will likely be 9am-5pm or 11am-7pm

This role will report to the Clinic Owner

About Us

Vita Psychology Centre is in the exciting stage of building a psychotherapy practice to serve the residents of Brampton and Mississauga. Our goal is to bring together a team of compassionate and skilled clinicians, including psychologists, psychotherapists, and social workers, dedicated to supporting the mental health needs of our community as well as administrative support for clients and clinicians alike. Join us in helping individuals on their transformative path towards personal growth and well-being.

Currently, we are in the process of designing a brand-new, beautiful in-person clinic located near Hurontario St and Courtney Park.

Our Vision

We are passionate about destigmatizing mental health and helping people learn to love the life they’re living by supporting their mental health needs and empowering them towards positive change.

Our Core Values

Authenticity

Be a Team Player

Work Hard, Play Hard

To succeed in this role …..

You will excel in this role if you possess excellent communication skills and the ability to lead and promote the vision of the clinic. You must be able to stay extremely organized, thinking 10 steps ahead, and the ability to see the big picture with an entrepreneurial mindset. You must have a passion for helping others as you will be communicating with and greeting our clients when they walk through our doors.

Qualifications

• 2-3 years of experience in Client Care and Customer Service (preferably in a medical office at the front desk)
• Psychology graduates are welcome!

Responsibilities

• Supporting Psychologists, Psychotherapists, and Social Workers with client bookings, payments, administrating intake & consent forms, etc.
• Client support: welcoming clients to the office, answering client calls and emails, processing payments at the end of sessions
• Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered)
• Maintenance of office area, office supplies, and clinical files
• Claims confirmations from Insurance companies

Skills & Attributes of our ideal candidate….

• Dynamic, self-motivated individual with the ability to work independently, proactively, and well under pressure
• Strong communication skills, ability to communicate professionally and with compassion to clients, with patience when dealing with challenging clients
• Confidence to share ideas and constructive criticism to help us grow
• Juggling multiple projects and to-do’s simultaneously is no problem for you — you work well under pressure, meet deadlines and keep promises
• Tech savvy (we are mostly paper-less and everything is online)
• An appetite for innovation and simplicity who is highly process oriented
• Working autonomously comes easy to you but you also love collaborating with a talented team
• Considerable experience using the Microsoft Office, Google Drive, Gmail, Dropbox, Windows in a work environment
• Knowledge of JaneApp practice management and scheduling software is an asset

Application Process:

In addition to submitting a resume and cover letter:

• Please complete the Big 5 personality test (https://www.123test.com/personality-test/) and share your results through your submission.

We thank all applicants for their interest: Only those under consideration will be contacted.

Our website is under construction and will be launching soon.

Job Types: Full-time, Part-time

Salary: From $21.00 per hour

Benefits:

• Paid time off

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (required)

Experience:

• Administrative experience: 1 year (preferred)
• Client Care: 1 year (preferred)

Work Location: In person

Expected start date: 2024-04-08