Administrative Assistant/Sales Coordinator

Position: Administrative Assistant/Sales Coordinator

Shift: Monday to Friday from 8:00 am to 5:00 pm AND / OR Tuesday, Thursday, Friday from 8 am to 5pm, Wednesday from 8 am to 7 pm, and Saturday from 8 am to 3 pm

Administrative Department – shifts may vary Monday to Saturday

Are you looking to work in a well-established organization that is a recognized leader in the utility trailer manufacturing industry? Miska Trailer Factory, which was established in 1994 is currently looking for Administrative Assistant/Sales Coordinator who is hoping to find a job opportunity where they can grow alongside our booming business which hit record breaking milestones in 2020, 2021 & 2022! At Miska, we pride ourselves on our commitment to secure employment, guaranteed hours, our green initiatives, and valuing our employees.

Job Purpose:

The Administrative Assistant/Sales Coordinator will provide front-line customer service and Administration support to various departments and will be responsible for diverse administrative tasks. The Administrative Assistant/Sales Coordinator is responsible for handling day to day administrative functions, supporting the sales department, and coordinating the deliveries of completed trailers, while providing a positive, professional company image with all internal and external contacts.

Duties and Responsibilities

Administrative duties

• Assist the organization in day-to-day administrative tasks.
• Address and direct incoming calls to appropriate department.
• Process Sales Order’s and Invoices
• Complete Licensing Paperwork
• Complete Safeties
• Inputs required information into the CRM software.
• Assist all customers (in person, over the phone, and via email), ensuring optimum customer service.
• Ensure all invoices / workorders are completed and payments are accepted from customers in a timely manner.
• Maintain and organize customer files.
• Communicating with customers regarding timelines, final payment, delivery / pick up dates.
• Perform other administrative tasks and duties as required.

Sales Duties

• Coordinates deliveries and scheduling of trailers.
• Responsible for the processing of sales commissions calculations and commission delegation.
• Prepares trailer safeties and packages for delivery drivers.
• Manage large corporate accounts.
• Amends and inputs custom built trailer information into Business Central to coordinate the building process of the trailers.
• Generates a firm copy of production work orders in Business Central
• Coordinates the procurement of ordered trailers with suppliers.
• Produces stock work orders in the CRM upon receipt of stock finish sheets.
• Compiles stock finish sheet, stock work orders, NVIS, and VIN stickers and then places file(s) in the stock tray for administration team review.
• Effectively communicates with delivery drivers to establish delivery logistics and scheduling.
• Creates VIN stickers, safeties, bill of ladings, NVIS forms, and certificates of origins.
• Processing paperwork for arrivals and departures
• Inventory Management

Requirements

• High School diploma or equivalent
• Post-secondary education in Administration or related field an asset.
• Proficiency in MS Office Suite: Excel, Word, and Outlook
• Experience using Business Central, or CRM is an asset.
• Strong organizational and customer service skills required.
• 1+ years of Sales Coordinator experience an asset.
• 2+ years of Administrative experience required
• Must have excellent communication skills (verbal & written)

Core Competencies

• Positive attitude - Eager to provide excellent client service experience while dealing with customers and employees alike.
• Excellent Communication skills - Ability to effectively communicate the message across to the managers, team, and customers through effective written and verbal communication.
• Organization skills – Ability to manage multiple tasks in a timely manner.
• Administrative skills – Ability to manage tasks in detail with attention to detail and accuracy.
• Discretion Skills – Ability to handle sensitive information such as staff sales commission in a confidential and professional manner.

Working Conditions

• Ability to sit for long periods of time at a desk.
• Ability to use phone frequently.
• Regular office sitting and walking in between plant and main office.
• Ability to operate the computer daily with repetitive tasks.

Benefits

• Full-time, permanent employment
• Benefits including Extended Health and Dental Benefits, after completion of probationary period; 3 months.
• Free on-site parking
• Service Awards
• Company matching RRSP Program
• Referral bonus of $1,000
• Competitive wages

Job Types: Permanent, Full-time

Schedule:

• Day shift

Ability to commute/relocate:

• Hamilton, ON L8N 2Z7: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (required)

Experience:

• administration: 1 year (required)

Shift availability:

• Day Shift (required)

Work Location: In person

Miska Trailer Factory is an equal opportunity employer and is committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. If you require any type of accommodation, please let the hiring manager know, and we will work with you to meet your needs.

Job Types: Full-time, Permanent

Flexible Language Requirement:

• French not required

Schedule:

• Day shift

Work Location: In person