Administrative Manager

Reports To
Chief Financial Officer (CFO)

Summary
This document represents a general overview/framework of this job description. It is not intended to be an all-inclusive listing of the job scope of the applicable employee.

The Administrative Manager shall assist, monitor, evaluate, verify, and validate all administrative processes and activities pertaining to Order Desk, Inventory, 3PQC, Production, and Replenishment teams. The Administrative Manager will facilitate and participate in training throughout departments to ensure proper communication procedures are followed, while maintaining high levels of customer service. Hours are between 7AM - 3PM from Monday - Friday.

IMPORTANT: TRAINING REQUIREMENT
As a part of the training program for this role, upon hire the selected individual will need to participate in a mandatory 3 week training program at our Calgary office. Expenses (flight, hotel, meal) will be covered by the company.

Job Duties

· Provide daily management, support and oversight to Order Desk and Inventory teams

· Ensure an appropriate order flow that is compliant with company processes and procedures

· Efficiently track and ensure sales orders are being fulfilled

· Monitor and evaluate any issues with orders and manage all escalations to resolve problems faced by Order Desk/Inventory teams

· Assist and facilitate as necessary the communication throughout the operation and build rapport with each department

· Monitor and evaluate the Order Desk/Inventory team’s communication with external parties as well as internal departments of the business

· Develop and maintain rapport with customers, by learning issuance of credit notes to orders with reported claims

· Create templates in Excel for new customers and troubleshoot any issues within the template

· Investigate and resolve data discrepancies within internal database to ensure accurate reporting

· Champion on-going continuous improvement of processes, documentation, and communication

· Provide solutions, ideas, and feedback for continuous improvement of current and future implementations

· Consistently review and update the Standard Operating Procedures (SOPs) of Order Desk/Inventory

· Provide training to new hires

· Manage performance reviews for Order Desk/Inventory Teams

· Other relevant tasks falling under the scope of administrative support to the overall operations will be assigned as required

Qualifications

· A minimum of 5 years of previous experience in a similar role or industry

· Post-secondary degree/Diploma preferred in a related field (Business Administration)

· Previous experience managing/supervising a team is required

· Previous experience in customer service and/or administrative role

· Exceptional verbal, interpersonal and written communication skills

· Advanced skills in MS Office (Word, Excel, PowerPoint and Outlook)

· Excellent leadership skills and ability to pass on knowledge

· Excellent organizational and time-management skills

· Strong attention to detail

· Ability to handle multiple projects with tight deadlines in a fast-paced environment

Job Types: Full-time, Permanent

Salary: $70,000.00-$80,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person