AddressCustomer Service Representative/Client Care Advisor
Who are we:
StorageVault Canada is the largest and fastest-growing storage company in Canada. With over 800 employees, we serve clients from our 230 storage locations all over the country.
StorageVault owns, manages and rents self-storage and portable storage space to individuals and commercial clients. We also store documents, manage data and provide shredding services to businesses, healthcare institutions and government sectors. With a national footprint of over 230 locations, we are the fastest growing and only publicly listed storage company in Canada, having closed over $1.8B in accretive acquisitions since 2015.
Find out more at www.storagevaultcanada.com.
Job Summary:
Our Reservation Centre is seeking Customer Service Representatives. We are looking for customer service-driven individuals who are enthusiastic, high achieving, curious, team players to join our dynamic, diverse culture and goal-driven company. The Customer Service Representative will be the ambassador of the company by providing exceptional client experience and helping them decide what is best suited to their storage needs. Be part of the largest and fastest-growing storage company in Canada.
Responsibilities:
· Answer incoming inquiries for past and current StorageVault Canada clients.
· Identify the needs of the clients by thoroughly listening and probing to provide the best possible solution to their queries.
· Meet and exceed the different service-oriented Key Performance Indicators.
· Promotes the value of our company for repeat business.
· Be flexible to adapt to the changing needs of the business
· Comply with the company policies as outlined in the HR policy.
· Comply with customer service procedure that is aligned to the quality specifics.
Who are we looking for:
· Minimum of 1 year of experience in Customer service.
· Excellent verbal, written and interpersonal skills
· Minimum of 1 year of experience in a Call center.
· Secondary education is required.
· Proficient computer skills and ability which allow you to use computers and related technology. Typically, basic computer skills include word processing, managing computer files, and creating presentations. Advanced computer skills include managing databases and running calculations in spreadsheets.
· Ability to multi-task, and adapt to a fast phase environment.
· Fluently bilingual French/English is an asset
· Sales experience is an asset.
What can you expect from us:
· Competitive Salary of $17 an hour
· Positive office environment
· Possible Bonus every month.
· Health Benefits upon completion of a probationary period
· A working environment that promotes a healthy work-life balance.
· A Dynamic and diverse culture to bring your whole self to work.
· Supportive management and teammates that will encourage your professional growth and self-development.
· A culture that values working hard and having fun at the same time.
Job Types: Full-time, Permanent
Salary: $17.00 per hour
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Education:
- Secondary School (preferred)
Experience:
- Customer service: 1 year (required)
- Call center: 1 year (required)
- Microsoft Office: 1 year (required)
Language:
- French (required)
Work Location: One location
