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Form of workCall Center Agent to join our growing team. In this position,you will interact respond to inquiries in either the customer service, sales, or technical support space on the telephone, email, and/or instant messaging.
Responsibilities
- Provide services or make sales directly to customers via the telephone or through email and instant messaging communications
- Make and receive calls using a telephone headset
- Read from a dynamic prepared script that applies to the situation at hand
- Adjust scripts as necessary to target the individual interests of clients.
Requirements
- High school diploma or GED certificate
- 1+ years of experience as an administrative assistant a plus
- Fast, proficient, and accurate typist
- Proficient with Microsoft Suite and common office equipment
Qualifications
High school diploma or equivalent; college degree preferred.
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience is a plus but not required.
Strong problem-solving skills and the ability to think quickly and logically.
