Job Title: Call Center Agent
Job Summary: Join our team as a Virtual Call Center Agent, handling inbound and outbound calls to ensure a positive customer experience. Resolve inquiries, troubleshoot issues, and contribute to maintaining high-quality service.
Key Responsibilities:
- Answer calls, address customer inquiries, and resolve issues efficiently.
- Document customer interactions accurately in the call center database.
- Maintain product knowledge and communicate information to customers.
Qualifications:
- Strong verbal communication skills.
- Problem-solving abilities with a customer-centric approach.
- Familiarity with call center systems is a plus.
Requirements:
- High school diploma or equivalent.
- Flexible availability, including evenings and weekends.
Work Environment: Remote or office-based, depending on company policies.
Benefits: Competitive salary and opportunities for career advancement.