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SalaryFull job description:
Call Center Veterinary Representative:
As a Call Center Veterinary Representative at Park Animal Hospital, you won't just have a job, you'll have a mission. Your excellent communication skills will be at the forefront as you facilitate the scheduling of in-home appointments for our dedicated team of Doctors. And the best part? You can do all of this from the comfort of your own home, as this position is entirely remote. All client and doctor communications will be conducted over the phone, giving you the flexibility to make a difference from anywhere.
At Park Animal Hospital, we understand that Call Center Veterinary Representatives are the heart of our team. In this role, you won't just be performing tasks – you'll be providing one of the greatest final gifts to a family's cherished pet. Join us in making a meaningful impact and take your career to new heights with Park Animal Hospital.
Job Responsibilities:
Answering client calls in a timely and supportive manner- Address concerns and coordinate care compassionately
- Gather and document the pet’s medical information
- Schedule appointments in a logical and effective manner
- Support client relations with multiple veterinarians
- Go above and beyond to be compassionate when assisting clients, their pets, and doctors
- Communicate routinely with Operations Manager, veterinarians, and staff by keeping them informed of client issues, requests, appointment information, and any pertinent information
Skills / Qualifications:
At least 2 years of customer service experience- At least 2 years of experience practicing front-line animal care specifically in a veterinary office
- Communication skills, strong and professional interpersonal skills, and displays compassion
- Organizational skills
- Tech savvy
- Ability to multi-task
What We Offer At Park Animal Hospital:
Competitive compensation- Health benefits
- CE allowance
- Paid sick days
- Paid bereavement days (for the loss of pets and other close family)
- Profit sharing
- Malpractice insurance
- OVMA membership
- VIN access
- free access to Vet Alliance CE
- CVO and OAVT dues
- Fear Free dues
- Products at cost
- Discounts on services and products for your family/best friends
- 30–60 minute appointments
- Maximum of 3 surgical or dental procedures per day
- Flexible scheduling
- No on-call, overnight, or Sunday shifts
- No declawing, tail docking, ear cropping, de-barking
- No boarding, grooming, pet store clients, breeders or exotics
Park Animal Hospital celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!
