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SalaryReq Id: 416674
Accelerate your professional growth and development through career mobility.
AAA Alarm Systems Ltd., a Bell MTS Company, combines innovative technology with exceptional service to deliver advanced security and automation to residential and small business customers.
The CMS operator’s overall objective is to attract and retain customers by providing outstanding customer service.
Responsibilities
- Responding to alarms and signals following customer protocols and standards as outlined
- Handle inbound alarm related telephone calls, dispatching authorities as required
- Provide after-hour support: Troubleshooting, creating, and scheduling service tickets
- Work with our customers to check signals, update information and provide reporting
- Actively participate in coaching sessions and complete mid and year-end performance reviews
Qualifications
- Must be available to work 10 hour shifts(Monday thru Sunday 10 pm to 8 am)
- At least six months’ customer service experience preferred
- Ability to listen attentively and to use the information provided by customers to tailor responses and actions to meet the customers' specific needs
- Strong customer service, analytical, and decision making skills
- Intermediate computer skills
- Superior attention to detail
- Ability to work independently and as a member of a team
- Security experience an asset
#referral
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Application Deadline: 02/22/2024
Position Type: Union
Position Level: Unifor Local 7
Job Status: Regular - Full Time
Job Location: Canada : Manitoba : Winnipeg
All team members are expected to reside in Canada and within a reasonable commuting distance from their work location to ensure that they are able to come to the office as required, whether the visit is planned or unplanned.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, MB, Winnipeg
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