AddressJOB TITLE HJ Client Assistant Manager
REPORTING TO HJ Client & Talent Development Manager
LOCATION Korea
MAIN PURPOSE
Responsible for planning and implementing Maison Client Programs, executing local and international events, managing HE client data, and assisting HJ Client & Talent manager. The objective of this role is to develop exclusive High-End client experiences aligned with Maison’s strategies and to enhance client engagement and loyalty through High-End client activities.
KEY RESPONSIBILITIES
1. High-End Client Experience Development
- Plan and implement Maison Client Program (MCP) annually and update activity result and feedback
- Prepare MCP calendar co-working with Maison Client Manager and Event Team
- Investigate and research for development of Art of Cartier classes and contents
- Responsible for MCP (Art of Cartier) onsite operation management and client treatment
- Provide recap after each MCP
- Operate one-to-one client treatment upon request
- Work closely with relevant teams to identify HE clients’ needs and proactively respond to elevate the client experiences
- Control and implement HE annual recurring gift program and occasional client treatment gift
- Plan and control HB Annual support for HB community members to boost up HE sales
2. High-End Event Support and Execution (Local and International)
- Assist HJ Client & Talent Development Manager in event planning and operation
- Support HJ events in terms of client recruitment and event preparation, and monitor staff & client feedback while co-working with boutique and relevant teams
- Manage and coordinate on-site collaboration with relevant team
- Arrange VIP itinerary and treatments in coordination with external agencies
- Develop the HE client program with relevant teams for local event
- Update event performance and HE client activity to prepare internal and regional report/meeting
- Support qualitative and quantitative post event report to region and HQ
3. High-End Client Data Management
- Regularly analyse and update quality of HE client data, and share relevant HE client reports with HJ Client & Talent Development Manager & HJ director
- Actively utilize client data tools including Sales Forces, Looker, CVIP and other HQ client management tools
- Provide analysis data and insights with HB members and coaches on regular basis
- Share with regional HJ team regarding the insights, trends, requests of Korea’s HE clients
- Support client validation data and H-list management
- Support and work closely with cross-functional teams (CRM, Event and Retail team) throughout events and client treatments
- Update HE client activity frequency to CRM team
4. HB Budget Control
- Plan and control HB annual support and monitor monthly boutique expense (HB Cash & Strap)
- Update monthly expense from boutique and HB team in budget summary file
- Support financial management; creation of vendors, creation of SAP PO, submission of invoices, and A&P budget/Expense update
- S&D budget follow-up and execution (HB Gift & Cash)
5. HB Talent Management Support
- Prepare HB Seminar and support relevant activity and training
- Support HB coach meeting and preparation documents (H file etc.) for coaches
- HB community members coaching and counselling
- HB community members activity screening
REQUIRED SKILL:
- At least +5 year working experience in luxury industry
- Strong time-management and organizational skills
- Client & service oriented
- Ability to manage multiple projects independently
- Fluent in both Korean & English
- Positive attitude with good communication skills & logical thinking
- Team player
- Expert Microsoft Office Suite skills, especially PowerPoint, Excel, and Outlook
