AddressRequisition ID: 6564
Department: Community & Social Services Dept.
Service: Housing Services
Branch: Homelessness Programs & Shelters Branch
Employment Type: 2 Full-time Temporary - up to 1 year and 1 Temporary Full Time position up to 9 months
Work Hours: 35.00 /hours per week
Affiliation: CUPE 503 Inside/Outside
Salary Information: $67,838.68 - $79,373.84 annually (2023 rates of pay)
Location: EFAC - Central, 370 Catherine Street (Various off site locations)
City: Ottawa, ON
Job Category: Community and Social Services
Application Close: 30/01/2023
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups using the self-identification questions as part of the on-line application process.
The City of Ottawa is committed to an equitable, strategic and inclusive hiring process and supports a workforce that reflects the diverse population of Ottawa. In addition to meeting the requirements of the position, the following are considered assets:
Lived experience and identity as a member of Indigenous, Black and other racialized communities, persons with disabilities, women and other equity- deserving groups
Experience working with a diversity of communities from the many intersecting social identities, such as race, gender identities and expressions, sexual orientation, disability, class and religions facing the greatest systemic and structural barriers
Knowledge of community demographics and the related socio-economic realities of diverse groups
Demonstrated understanding of the value of diversity and inclusion in the workplace
Ability to apply an equity and inclusion lens to customer service and to internal decision-making processes
Ability to communicate in a language other than French or English
JOB SUMMARY
The Community & Social Services department is responsible for creating a strong social infrastructure by providing support to families and individuals in need in order to promote their self reliance and quality of life, in collaboration with community partners. This includes providing financial assistance, housing, childcare, employment, personal care and referral.
You are responsible for the management of client cases at various stages of service delivery through assessing the financial, social and personal needs of applicants, determining and maintaining eligibility for a range of social services programs and services, providing information on program criteria and required documentation, making referrals to internal and external resources and providing support in personal, social and employment planning and crisis intervention to clients. The work requires the use of various provincial and regional applications such as SAMS, SERVIS and HIFIS.
EDUCATION AND EXPERIENCE
Completion of 2 year college diploma in a Human Services curriculum
Minimum of 12 months of experience in social services programs
KNOWLEDGE
- Applicable federal, provincial and municipal legislation, policy, procedures and programs
- Special needs/requirements of Ontario Works participants and other Social Services clients
- Programs and services for Ontario Works participants and other Social Services clients
- Assessment, interviewing and counselling techniques
- Knowledge of applicable health and safety legislation, including the rights and duties of workers.
COMPETENCIES, SKILLS AND ABILITIES
- Interpret legislation, policy and procedures
- Take initiative, solve problems and resolve conflict
- Make independent decisions
- Work in a team environment
- Work with a computerized support system
- Demonstrate sound judgment
- Establish effective working relationships with people of diverse social, economic and ethnic backgrounds
- Assess and refer clients to appropriate services
- Provide employment counselling
- Perform crisis intervention
- Resourceful and innovative
- Effective interpersonal skills
- Effective organizational skills
- Flexible and adaptable
- Demonstrate tact, empathy, sensitivity and discretion
- Work in a stressful environment
WHAT YOU NEED TO KNOW
- Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
- Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Police record checks completed by a third-party company will not be accepted.
- Driver’s License Requirement: A valid Ontario unrestricted G class driver’s license (or provincial equivalent) with no more than 6 demerit points accumulated
- You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.
The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.
The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.
This role works in a high-risk setting; therefore, all employees are required to be fully vaccinated against COVID-19 and provide proof of vaccination as a condition of employment in accordance with the City’s Mandatory Vaccination Policy.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.
