Client Relationship Manager

Sheppard & Associates Ltd. is a full service accounting and tax business operating in Kemptville, Ontario since 1984, Sheppard & Associates handles accounting, taxes, bookkeeping, payroll, and various other consulting needs for small- and medium-sized businesses..

Our work environment includes:

• Modern office setting
• Growth opportunities
• Casual work attire
• Flexible working hours

We are looking for an experienced Client Manager to join our team. The successful candidate will be responsible for developing and maintaining relationships with clients, providing support and advice on a variety of topics, and ensuring that customer needs are met. The ideal candidate should have excellent communication skills, a strong understanding of customer service principles, and the ability to manage multiple projects simultaneously.

Responsibilities:

• Develop and maintain relationships with clients.
• Understand client needs and provide solutions to meet those needs.
• Identify new business opportunities and create strategies to capitalize on them.
• Monitor customer satisfaction levels and address any issues that arise.
• Provide timely and accurate reports to clients on progress and performance.
• Analyze data to identify trends and make recommendations for improvement.
• Develop marketing plans to promote products or services to clients.

Job Type: Full-time

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• On-site parking
• Paid time off
• Vision care
• Wellness program

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Overtime pay

Education:

• Secondary School (preferred)

Experience:

• Customer relationship management: 1 year (preferred)

Work Location: In person