Client Service Coordinator

About Gatekeeper Systems Inc.

Gatekeeper Systems Inc. is a leading provider of high-resolution video security and safety systems for mobile applications. We design and manufacture a range of digital recorder products that utilize the latest embedded processors, video compression technologies and playback applications to meet the demanding needs of commercial and military market spaces. Visit our website at www.gatekeeper-systems.com to learn more about what we do.

About This Opportunity

The organization is located out of Gatekeeper's head office in Abbotsford, BC. The Client Services Coordinator assists in the achievement of quarterly Sales goals by interfacing with end users, dealers, regional sales managers and internal staff. This position is responsible for various administrative functions related to sales and operations, such as order processing, travel arrangements, expense reporting and collateral fulfillment.

Duties & Responsibilities

• On-going customer contact through calls and emails (incoming and outgoing)
• Quote fulfillment
• Advise Professional Services of Extended Warranty purchase orders
• Ensure deviations from the current Price List are acknowledged with a quote or other backup documentation prior to processing order
• Process Return Merchandise Authorizations (RMAs)
• Process any miscellaneous shipments (non-order related)
• Maintain CRM database and ensure all notes from conversations are up to date
• Maintain filing
• Other duties as required

Skills & Qualifications

• Office Administration or Business Administration diploma or equivalent experience of 1-2 years office experience
• Basic computer skills required, especially in Microsoft Excel and Word
• Experience with a contact management database an asset
• Excellent communication skills – both verbal and written
• Strong organizational skills
• Ability to work within a team
• Ability to work well under pressure and meet deadlines
• Spanish and French language skills an asset

What We Offer

• Competitive compensation
• Comprehensive benefits package
• Flexible work hours
• Professional office environment

How to Apply

If you are interested in this unique opportunity, please respond to this posting with your resume and cover letter stating salary expectations.

We thank all candidates for their interest; however, only those being considered will be contacted.

Job Type: Full-time

Salary: $18.00-$21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Flexible schedule
• Language training provided
• On-site parking
• Paid time off
• Vision care
• Work from home

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Abbotsford, BC: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor's Degree (preferred)

Work Location: Hybrid remote in Abbotsford, BC