Client Service Coordinator (Saturday-Tuesday Shift)

Westside Pest Control is currently hiring for the position of Client Service Coordinator!

Join the Westside Pest Control team and you'll find yourself with a group of like-minded, happy people helping people by providing exceptional services.

Our team, from the office to the technicians to management, contributes to the successful and enjoyable daily operations of the company. Each employee is valued for not only their work, but for their ideas, previous work experience, and contribution to the positive work life that is so essential to us all.

This is a fully remote position, however only candidates who live within our Service Area - from Whistler to Chilliwack.

This position has set hours of 4 shifts, Saturday-Tuesday. The shifts will be as follows:

Saturday - 9:00am-5:30pm
Sunday - 9:00am-5:30pm
Monday - 8:00am-5:00pm
Tuesday - 8:00am-5:00pm

Job Responsibilities:

• Answer incoming client phone calls, web chats & emails;
• Field inquiries to determine pest issues, advise clients of recommended treatments & schedule service visits;
• Optimize the technicians’ routes to reduce drive time;
• Additional administrative tasks & data entry

Requirements:

• 3+ years experience in an office setting with customer service & administrative role;
• Effective self-directed work style with the ability to work with minimal supervision in a remote position;
• Ability to multitask, work under pressure, and manage time and tasks;
• Geographical knowledge of the Lower Mainland;
• Strong customer service skills including a professional communication style, and ability to maintain a positive attitude with an empathetic approach;
• High attention to detail;
• Adaptable to change in a high volume environment;
• Very strong computer skills;
• Fluent in English - Excellent verbal and written communication skills;
• Encrypted, reliable, high speed internet hard wired into provided computer;
• Must have a private home office space with no interruptions during scheduled hours.

About us:

Westside Pest Control provides high quality services with low environmental impact. We strive to sustain a positive work environment where living wages are paid and bonuses are achievable. We are locally owned & operated.

Job Type: Full-time

Salary: $23.00 per hour

Benefits:

• Dental care
• Paid time off
• Vision care
• Work from home

Schedule:

• Every Weekend

Application question(s):

• Do you live in the Lower Mainland of BC?

Education:

• Secondary School (required)

Experience:

• Office: 3 years (required)
• Customer Service: 3 years (required)

Work Location: In person

Expected start date: 2024-02-07