Contact Centre Supervisor

Work setting

• Relocation costs not covered by employer
• Willing to relocate

Responsibilities

Tasks

• Conduct performance reviews
• Perform same duties as workers supervised
• Recruit and hire staff
• Co-ordinate, assign and review work
• Ensure smooth operation of computer systems, equipment and machinery, and arrange for maintenance and repair work
• Establish work schedules and procedures and co-ordinate activities with other work units or departments
• Examine and verify accuracy of work and authorize routine deposits and withdrawals
• Identify training needs and train workers in job duties and company policies
• Requisition materials and supplies
• Resolve work-related problems and prepare and submit progress and other reports

Supervision

• Customer service clerk
• 5-10 people

Experience and specialization

Computer and technology knowledge

• MS Office

Additional information

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Large workload
• Overtime required
• Tight deadlines
• Work under pressure

Personal suitability

• Accurate
• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Interpersonal awareness
• Judgement
• Organized
• Reliability
• Team player

Benefits

Financial benefits

• Commission

Other benefits

• Free parking available