Coordinator, Disability Management

JOB TITLE:  Coordinator, Disability Management

DEPARTMENT:  Corporate Support Services

POSTING NUMBER:  105867

NUMBER OF POSITIONS:  1

JOB STATUS & DURATION:  Full Time Permanent

HOURS OF WORK:  35 hour workweek

LOCATION:  Hybrid Model*– when working onsite, you will report to the location of City Hall

SALARY GRADE:  4

HIRING SALARY RANGE:  $75,358.00 - $84,778.00 per annum

MAXIMUM OF SALARY RANGE:  $94,198.00 per annum

JOB TYPE:  Management and Administration

POSTING DATE:  January 31, 2024

CLOSING DATE:  February 14, 2024

AREA OF RESPONSIBILITY:

Reports to the Senior Advisor, Disability Management, this position is responsible for providing operational support to the Disability Management Team with a focus on the coordination of WSIB claims from creation to closure as well as administratively supporting the management of STD and LTD claims. The incumbent will facilitate and process documentation and transactions related to WSIB and disability claims management and help with educating our managers and employees with the workers compensation and disability claims processes.

KEY RESPONSIBILITIES

OPERATIONS SUPPORT

• Support HR stakeholders in managing WSIB claims management. Maintain records of all WSIB claim files from creation to closure. Review WSIB cost statement to ensure appropriate costs are levied at the City. Coordinate RTW/Medical Accommodations meetings with all employees who require an accommodation for medical reasons or are returning from an extended medical absence for occupational or non-occupational illnesses. Coordinate the case management of WSIB, STD and LTD disability claims. Participate in problem solving, including addressing and resolving complaints with pay and entitlement. Assist with the maintenance of case files. Participate in the revision or review of disability plans with regards to processing and entitlement as appropriate. Arranging for assessments to take place including FAE’s (functional abilities evaluation) and IME’s (Independent Medical Examination), etc. Ensure the safeguarding of all confidential files.

CUSTOMER SERVICE

• Respond and handle service related enquiries within the established service standard timelines. Providing advice and guidance, including policy procedure, and collective agreement interpretation on Disability Management, return to work and medical accommodation.

CORPORATE CONTRIBUTION

• Conduct research and analysis using various resources to gain insight of current program/project, processes and practices to assist team in ways to improve service solutions and support operational needs. Researching and coordinating training sessions on abilities management, return to work and medical accommodation.

COMMUNICATION AND REPORTING

• Monitoring WSIB, STD and LTD claims by maintaining communication with the employee and their leader. Collecting data, analyzing and generating reports and program statistics while ensuring data quality. Assist with the development of templates, forms, letters, etc. Prepares communications (letters, etc.) to supervisors, employees and insurance providers regarding claims management. Working collaboratively with the various unions, while addressing complex cases with the WSIB, HR, OD and the LTD providers.

TEAMWORK AND COOPERATION

• Assist in special projects as required. Work within diverse groups to support operational goals and objectives. Demonstrate corporate values at all times. Participate as a member of cross-functional team. Provide support/backup as necessary to team members.

SELECTION CRITERIA:

EDUCATION:

• Post-secondary degree in Human Resources, Occupational Health, Kinesiology, Nursing, Social Work or other related academic program.

REQUIRED EXPERIENCE:

• A minimum of two (2) years of experience with disability claims and WSIB claims management in a unionized environment. Previous experience using HRIS & Claim management systems (e.g., Parklane, PeopleSoft etc.) is required. OR equivalent combination of education and experience may be considered.

OTHER SKILLS AND ASSETS:

• Working knowledge of policies, legislation and principles pertaining to Disability Management and accommodation, such as the Workplace Safety & Insurance Act, Ontario Human Rights and Accessibility legislation, and other relevant legislation. Excellent communication skills, both verbal and written and presentation skills. Attention to detail, excellent organizational, analytical and problem-solving skills. Proven ability to manage time in a deadline-oriented environment. Customer service skills, including exercising tact, diplomacy and sensitivity when dealing with employees in a multi-union and non-unionized environment and staff at all levels, as well as external stakeholders. Ability to work as both a team player and independently, with minimal supervision. Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

• Problem solving and critical thinking skills. Proficient in the use of spreadsheets, databases and word processing. Excellent data analysis ability and familiarity with computerized absence tracking and reporting methods. A high level of computer proficiency, especially with collection of information, data, and reporting.  Developed computer skills in Microsoft Office, SharePoint, PeopleSoft, Parklane or other claims/attendance management systems.

**Various tests and/or exams may be administered as part of the selection criteria.

Interview:  Our recruitment process may be completed with video conference technology.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation.  Any changes affecting this position will be communicated as information becomes available. *Our Hybrid Model is subject to change.  

If this opportunity matches your interest and experience, please apply online quoting reference #105867 by February 14, 2024 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self-identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions.  Should you wish to opt out of completing the survey, please select “prefer not to answer” as a response to each question.  All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable.  The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

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The City is an equal opportunity employer.  We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you require any accommodations at any point during the application and hiring process, please contact TalentAcquisition@brampton.ca or 905.874.2150 with your accommodation needs, quoting the job opening ID#, job title. Any information received relating to accommodation will be addressed confidentially.