Counter Sales Representative

Your responsibilities:

• Greets all customers (in person or over the phone) with a positive, engaging and welcoming attitude
• Sell and support a diversified line of products via phone, fax, email and over-the-counter, promoting Private Brands and eCommerce channels whenever possible. Delivering a high level of customer service and support promotions and upselling opportunities
• Handle customer transactions; including sales, returns, defectives in a timely manner
• Ensuring customers parts orders are accurately filled and delivered in a timely and efficient manner.
• Reconcile their transaction history and drawer at the conclusion of each shift
• Operate the store point of sale system (PartsWatch), internet and paper catalogue to search for parts and customer accounts, and to invoice and pull orders.
• Assist with merchandising activities, maintaining standards of appearance, coordinate and cooperate with employees in the execution of plan-o-grams, overall product presentation, inventory management, signage and various product initiatives to enhance the customer experience and maximize inventory turns.
• Follow all policies and standard operating procedures related to cash, credit, check, refund and return policies.
• Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
• Contribute proactively to improvements in branch sales and profitability
• Adhere to inventory control programs, in-stock standards and all operating procedures
• Effectively communicate with all store and support center team members, management and customers
• Other store support related duties including but not limited to supporting the warehouse functions and delivery/pickup of product as required
• Maintain the “Never Say No” attitude/mantra and be the Ambassador for the Bumper to Bumper Brand