Courier Customer Service Representative

We are currently hiring a Courier Customer Service Representative in Moncton to ensure freight's efficient and effective movement while providing superior service.

Key Responsibilities:

• Handling inbound / outbound customer calls & emails and communicating with terminals, agents, and other departments
• Booking pick-up and delivery appointments
• Data Entry
• Verifying accuracy of orders and ensuring expectations are captured and understood.
• Updating customer portals
• Identifying and proactively responding to customer needs, inquiries and concerns
• Coordinating resolution of issues with other teams/departments in a timely & professional
• Improve or enhance the Customer’s experience.

Experience/Education:

• Strong background in Customer Service.
• Previous Transportation/Logistics experience considered a strong asset.
• Previous TMW system experience is considered an asset.

Skills:

• Ability to communicate clearly, concisely, and calmly (both written and verbal) to internal and external customers.
• Proficient in computer programs such as Microsoft Office Suite
• Customer service skills and knowledge include identifying customer needs, recognizing when those needs are not being met to the satisfaction of the customer, and proactively taking an appropriate course of action.

Attributes:

• Ability to thrive under pressure and meet deadlines.
• Strong attention to detail with exceptional organizational & time management skills
• Self- motivated
• Develop and maintain excellent working relationships with customers and internal departments/terminals.
• Enjoy talking to people and helping to resolve their frustrations.

About Armour Transportation Systems:

Armour Transportation Systems is an award-winning, world-class transportation and logistics company. We are a Platinum member of Canada's Best Managed Companies and a Top Fleet Employer.

Founded in the early 1930s, Armour Transportation Systems has grown to be one of the largest trucking carriers in Canada, with 26 terminals, 4,000 pieces of equipment, nine maintenance facilities, over 750,000 square feet of warehouse space, and more than 2,000 team members.

Our vision is to be the dominant gateway between Atlantic Canada and the world, realizing profitable growth through leading transportation and logistics solutions, global partnerships, exceptional employees, and strategic acquisitions.

Employment Equity:

Armour Transportation Systems is committed to the principles of employment equity. The purpose of employment equity is to ensure that no person is denied employment opportunities or benefits for reasons unrelated to ability.

Armour Transportation Systems welcomes applications from Indigenous peoples, African Canadians and other racially visible persons, persons with disabilities, and women in occupations or positions where they are underrepresented. If you are a member of one of these equity groups, you are encouraged to self-identify on your expression of interest for this position.