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Form of work
SalaryOverview:
As a Customer Service Representative, you’ll play a key role in ensuring a positive customer experience and participate in the success of Canada's largest Telecommunication service provider. This is the ideal position for someone who enjoys connecting with people while providing attentive support.
Qualifications:
Why Nordia?
Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!
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Every day, thousands of Nordia representatives deliver solutions and build trust with our professional partners' clients across Canada.
Looking for a career that will allow you to combine your Customer service expertise with your passion for new technologies? If so, we're seeking talents like you to join our team of remote Customer service representatives.
As a Customer Service Representative, you’ll play a key role in ensuring a positive customer experience and participate in the success of Canada's largest Telecommunication service provider. This is the ideal position for someone who enjoys connecting with people while providing attentive support.
The job’s perks:
- Salary of $15,50/hour after training, including a $0,20 guaranteed premium - Plus $0,25/hour for weekend work and $3/hour for bilingualism, if applicable. Based on your performance, you could earn more thanks to our performance-based incentive plan!
- Work from the comfort of your home (equipment provided);
- Your empathy and mastery of sales techniques enable you to build a bond of trust with every customer.
- During inbound calls, you ensure that customers make the most of the offers available:
- You respond to requests regarding phone, Internet and IP television products and services;
- You pinpoint needs, identify sales opportunities and build solutions tailored to each customer's situation;
- You contribute to the team's success in a spirit of healthy competition and over-achievement.
Qualifications:
- Bilingual (English and French);
- Eligibility criteria:
- Be available to work 5 days up to 40 hours per week: Monday to Friday between 6:30 a.m. and 8:00 p.m EST; Saturday and Sunday between 7:30 a.m and 5:00 p.m EST.
- Have a high-speed internet connection of at least 25 MBPS and a secure, quiet space.
- Experience working in sales or a call centre environment, an important asset;
- Dynamic, empathetic and persevering attitude;
- Ability to work in a computerized environment and to multi-task;
- Excellent communication skills;
- High school diploma or equivalent completed.
Training start date: April 29th
Why Nordia?
People are what make Nordia special. And we’re focused on hiring and retaining the best. We offer competitive compensation, a stimulating work environment, excellent benefits and great opportunities to grow. That’s why we have the highest employee loyalty and highest satisfaction in the industry. In 2023, for the tenth year in a row, 8 out of 10 Nordia employees said they would recommend us as an employer to their friends and family. In 2018, Nordia was the first company in its industry to be recognized by Waterstone as one of Canada's Most Admired Corporate Cultures, winning again in 2021 and recertified in 2022 and 2023.
Want to learn more about our career opportunities and what makes Nordia the best place to work? Click here to find out!
#LP
