Customer Assistant

YOU WILL NEVER GET BORED AT TEPPERMAN'S!
We are a dynamic, high-energy retailer that is currently in its 3rd generation of family ownership. We sell furniture, mattresses, appliances, electronics, and home accents to a diverse customer base in Southwestern Ontario. It is a unique and highly personal business - family-owned and not part of a nationwide chain.
We encourage long term staff relationships by providing fulfilling opportunities in a casual, balanced and respectful work environment.
Why Choose Us?
We believe in creating lasting relationships with our employees, built on our core values of Trust, Respect, Family, Teamwork, Passion and Innovation. And our employees would agree, having selected us as a Great Place to Work through the annual survey measuring Employee attitudes at Tepperman’s.
Here’s a look at what makes us A Great Place to Work:
90% Agreed “This is a physically safe place to work”
88% Agreed “People here are treated fairly regardless of their gender.”
92% Agreed “People here are treated fairly regardless of their sexual orientation”.
84% Agreed “I feel good about the way Tepperman’s contributes to environmental sustainability.”
81% Agreed “My manager is approachable, easy to talk with.”
And You? You are a detail-oriented and computer savvy individual with a passion for great customer service. You're looking for a team environment with other dedicated and talented individuals, and a career where you can grow and contribute to our overall success. You've been searching for a place to apply yourself, where the culture and the company embrace technological change and continuous learning.
Join Our Team Today!
Why work at Teppermans?

• Attractive benefits package
• Professional development opportunities
• Generous employee pricing and discounts
• Paid vacation, holidays, and more
• Company-matched pension plan

OUR CULTURE
Tepperman’s is a business built on the same foundation as a strong family - loyalty, respect, accountability, and integrity. We work hard to build a brand people can trust and rely on for all of their home furnishing needs.
We draw from nearly 100 years of our rich heritage, to create new ways to meet the ever-changing needs of our employees and customers.
You are a detailed and computer savvy individual with a passion for great customer service. As a Customer Assistant, you will be responsible for to partnering with the sales team to accurately complete a variety of administrative duties including various credit and financing transactions. Customer Assistants are responsible for promptly supporting customers with credit applications and completing data entry in order to make the shopping experience exceptional.
Join our team today!
What are the roles and responsibilities of the position?

• Delivering friendly, courteous and exceptional personalized customer service
• Ensuring that all point of sale and payment processes are handled accurately and efficiently
• Safeguarding cash on hand
• Assisting in the sales process as an active participant
• Promoting and selling Tepperman’s payment protection products and other services
• Identifying customer related problems and business process improvements
• Handling customer calls in a fast, efficient and professional manner, ensuring they are directed to the appropriate person/department successfully
• Filing invoices/credit applications promptly and accurately

What kind of key skills and qualifications are we looking for?

• Consistent achievement of company and personal goals for sales and key performance measures
• Strong customer service and communication skills
• Demonstrated problem solving abilities
• Exceptional organizational skills
• High selling aptitude
• Available for full retail rotation hours, which includes day-time, evening and weekend shifts as well as peak periods such as our March Anniversary and Boxing Week

Why work for Tepperman’s?

• We offer job stability like no one else, as we are a 95-year-old family-owned company
• We offer an environment that is focused on developing you as a professional providing engaging training and development opportunities
• We offer competitive wages, a benefit and pension-matching program, a comprehensive annual incentive bonus, and to top it all off with unbeatable staff discounts

Feel free to visit our website at www.teppermans.com/career to learn more!
We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please advise us, if you require an accommodation, and we will work with you to meet your needs.
Feel free to visit our website at www.teppermans.com/career to learn more!
We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please advise us, if you require an accommodation, and we will work with you to meet your needs.