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Form of work
SalaryWe are a dynamic, high-energy retailer that is currently in its 3rd generation of family ownership. We sell furniture, mattresses, appliances, electronics, and home accents to a diverse customer base in Southwestern Ontario. It is a unique and highly personal business - family-owned and not part of a nationwide chain.
We encourage long term staff relationships by providing fulfilling opportunities in a casual, balanced and respectful work environment.
Why Choose Us?
We believe in creating lasting relationships with our employees, built on our core values of Trust, Respect, Family, Teamwork, Passion and Innovation. And our employees would agree, having selected us as a Great Place to Work through the annual survey measuring Employee attitudes at Tepperman’s.
Here’s a look at what makes us A Great Place to Work:
90% Agreed “This is a physically safe place to work”
88% Agreed “People here are treated fairly regardless of their gender.”
92% Agreed “People here are treated fairly regardless of their sexual orientation”.
84% Agreed “I feel good about the way Tepperman’s contributes to environmental sustainability.”
81% Agreed “My manager is approachable, easy to talk with.”
And You? You are a detail-oriented and computer savvy individual with a passion for great customer service. You're looking for a team environment with other dedicated and talented individuals, and a career where you can grow and contribute to our overall success. You've been searching for a place to apply yourself, where the culture and the company embrace technological change and continuous learning.
Join Our Team Today!
Why work at Teppermans?
- Attractive benefits package
- Professional development opportunities
- Generous employee pricing and discounts
- Paid vacation, holidays, and more
- Company-matched pension plan
Tepperman’s is a business built on the same foundation as a strong family - loyalty, respect, accountability, and integrity. We work hard to build a brand people can trust and rely on for all of their home furnishing needs.
We draw from nearly 100 years of our rich heritage, to create new ways to meet the ever-changing needs of our employees and customers.
WHO IS THE LEAD CUSTOMER ASSISTANT?
The primary responsibility of this role is to act as an informal leader and partner with the Sales team to accurately complete various credit and financing transactions. Lead Customer Assistants are responsible for opening and closing of the store and promptly supporting customers with credit applications.
WHAT YOU WILL BE ACCOMPLISHING IN THE ROLE
Delivering friendly, courteous and exceptional personalized customer service
Ensuring that all point of sale and payment processes are handled accurately and efficiently
Participate in the driving of results by meeting KPI’s
Assisting in the sales process as an active participant
Offer support and direction to Customer Assistant team during MOD shifts
Promoting and selling Tepperman’s payment protection products and other services
Assisting customers with complex problems and issue resolution
Entering and filing detailed invoices/credit applications promptly and accurately
Answer store telephone line, direct calls and handle customer concerns
Supports management team and the head office with weekly administrative tasks.
Offers customer assistance through Tepperman's website chat function.
Supports with company banking procedures, as needed.
Operates as a "manager on duty" on occasion, and opens/ closes the Windsor location, as needed.
WHAT YOU'LL NEED TO SUCCEED
Consistent achievement of company and personal goals for sales and key performance measures
Strong customer service and communication skills
Demonstrated problem solving abilities
Exceptional organizational skills
High selling aptitude
Available for full retail rotation hours, which includes day-time, evening and weekend shifts as well as peak periods such as our March Anniversary and Boxing Week
Feel free to visit our website at www.teppermans.com/career to learn more!
We are an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Please advise us, if you require an accommodation, and we will work with you to meet your needs.
