Customer Billing Clerk (Temporary)

Company Biography

Utilities Kingston is located in Kingston, Ontario, equi-distant from Toronto, Montreal and Ottawa, where the St. Lawrence River meets Lake Ontario and the Rideau Canal (a UNESCO World Heritage site) – Kingston is a stunning, historic city that consistently ranks as one of the best places to live in Canada. Kingston’s 123,363 community-minded citizens enjoy an outstanding quality-of-life enhanced by superb intellectual, recreational and creative opportunities and supported by excellent health care facilities and municipal services, programs and facilities.
Utilities Kingston in unique in Ontario, combining water, wastewater, gas and electrical services and a broadband fibre optics provided in one company under the leadership of a single C.E.O. This shared services delivery model gives Utilities Kingston clear advantages in cost savings and customer service over other utility providers in the province. Utilities Kingston has provided the residents of Kingston with safe and reliable utility services for more than 100 years.

Primary Duties

Utilities Kingston generates electric, gas, water and sewer bills on a daily basis. Reporting directly to the Supervisor, Billing, the incumbent will be responsible for data entry using the Customer Information System (CIS) required for processing and completing service orders, will be required to validate Customer Billing information, review queries for errors, review billing history and complete proactive phone calls to provide customers with account information and account changes. Investigate customer complaints and resolve account problems, maintain accurate filing systems, and perform other duties as required.

Education, Certification and Other Qualifications Required

• Minimum two (2) year post-secondary diploma in Business Administration or a related field or an acceptable combination of education, training and relevant experience.
• A minimum of one (1) year experience working in a computerized office environment, dealing with customers issues.
• Previous billing experience. Billing experience in a utilities environment is considered an asset.
• Demonstrates strong problem-solving skills and resourcefulness.
• Ability to work in a fast-paced, high volume and time sensitive environment while maintaining a high level of accuracy and attention to detail.
• Intermediate mathematical skills.
• Proficient in the use of Microsoft Office software applications (Word, Excel, Outlook) and ability to adapt to various software applications.
• Effective written and verbal communication skills.
• Excels in a team-oriented work environment.
• Displays the values of Safety, Integrity, Innovation and Reliability.

Special Working Conditions/Conditions of Employment

• A Criminal Record Check, to the satisfaction of Utilities Kingston, will be required at the successful candidate’s expense.
• Valid G class drivers license.

Closing Statement

Your resume and/or cover letter must clearly demonstrate how you meet the requirements of the position.

Accessibility Statement

Appropriate accommodations will be provided as required by the Accessibility for Ontarians with Disabilities Act (AODA) upon request.

Employment Equity

Utilities Kingston is committed to employment equity and we encourage applications from all designated group members. Our goal is a diverse, inclusive workforce that reflects the Kingston community.
Utilities Kingston thanks all candidate that apply, however, only those selected for further consideration will be contacted.